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Lightspeed Headset Story-Wow
I have a Lightspeed 15XL ANR headset and I like it. It really cuts down
on the noise. However, when I pulled it out to go flying a couple of weeks ago, I discivered that the headband was broken. I was depressed. I have had it for about 18 months and I figured I was going to be royally screwed trying to get it fixed. I called Lightspeed on Monday, October 3rd-described my problem and they gave me a choice: Send it to them for repair or they would send me a new headband.......no charge! It looked simple so I opted for having the parts sent. The new headband arrived on Wednesday. As I was dismantling the headset on Wednesday evening I realized two things: First, I discovered another broken part on the yoke that holds the earpiece, and secondly, these puppies are a major pain to put together! With my tail between my legs I called Lightspeed on Thursday again figuring that they were gonna say "too bad, so sad. Now it will cost you." Nope. They said, "Here's a return authorization number and send it over." I sent the new headset back with it, plus the old parts via UPS on Friday, Oct 7 and it arrived in Portland, OR on Monday the 10th. They sent me an e-mail saying they got it and were doing the repair. On Tuesday, I got another e-mail that said it had been shipped. UPS delivered it today, Wednesday, October 12. New headband, and earpiece yoke. Plus they replaced the ear seals! All no charge except for the $6 I paid UPS to get it to them. I tested it out today and it's as good as new. I'm impressed. In this day and age of customer "no" service, these folks did OK in my book. - - - Al 1964 Skyhawk Spokane, WA KSFF |
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