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Nice Guys in Aviation



 
 
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Old March 7th 04, 03:48 PM
Michael 182
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Default Nice Guys in Aviation

A thread in RAO referenced nice guys in aviation. Let's give them credit.
Give an example when someone went above and beyond for you.

I got to the airport around 4:00 on a summer morning in Indianapolis. During
preflight I switched on the master to lower the flaps and check the fuel
gauges. Unfortunately, the master was already on. Some fool had left it on
the night before. Since it was my plane, and I'm the only one who ever flew
it, I had a vague suspicion who might be guilty.

The line guy at the FBO (this is the embarrassing part - years ago - I don't
remember which FBO) tried jumping the plane from his car. No luck - the
battery was truly drained. He called in a mechanic who arrived by 5:00,
attached me to a charger, and had me on my way by 6:00. They told me there
was no charge ("we don't charge for a little electricity") and refused to
accept any tip. Given that I hate getting up early, I thought this was
pretty amazing.

I've met dozens of people like this at FBO's around the country. In general,
the most customer service-oriented group of businesses I know.

Michael



 




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