A Jeppesen rant

Apparently when you are the only provider of GPS data for the Garmin
GNS430, as Jeppesen is in the US, you can afford to have **** poor
after-business hours customer service.

Jeppesen does not offer telephone sales or customer support on weekends.
OK, fair enough since Jeppesen does have a web site where a customer can
place orders.

Whoops, their circa-1995 web site only allows first-time subscribers to
purchase a GPS database subscription because Jeppesen forces a USB card
adapter at an extra $150 into the cart, too. This cannot be removed
unless the entire subscription is removed. So much for reinstating my
subscription this weekend.

Companies a tenth of their size have better "e-tail" web sites than
Jeppesen does.

--
Peter

That's because Jeppesen is owned by a non-aviation orientated company.
BOEING! The only thing the democrats ever did right was to run Boeing out of
Washington State.

What a bunch of losers.

Karl


"Peter R." wrote in message
...
Apparently when you are the only provider of GPS data for the Garmin
GNS430, as Jeppesen is in the US, you can afford to have **** poor
after-business hours customer service.

Jeppesen does not offer telephone sales or customer support on weekends.
OK, fair enough since Jeppesen does have a web site where a customer can
place orders.

Whoops, their circa-1995 web site only allows first-time subscribers to
purchase a GPS database subscription because Jeppesen forces a USB card
adapter at an extra $150 into the cart, too. This cannot be removed
unless the entire subscription is removed. So much for reinstating my
subscription this weekend.

Companies a tenth of their size have better "e-tail" web sites than
Jeppesen does.

--
Peter

We just wasted a week trying to get the database card updated using the
$150 USB adapter... It would act like it was downloading the update adn
then stop everytime at 72%.. Tried getting in touch with Jepps 800
number service to no avial... Well to some avail... we would get their
phone message saying that "no-one was home call back later" Finally
today we decided to try the non 800 number on our dime and suprise...
they answered on the first ring!!! So far I'm not impressed at all with
their service!!

Jon Kraus
PP-ASEL-IA
'79 Mooney 201 Triple43Hotel

Peter R. wrote:
Apparently when you are the only provider of GPS data for the Garmin
GNS430, as Jeppesen is in the US, you can afford to have **** poor
after-business hours customer service.

Jeppesen does not offer telephone sales or customer support on weekends.
OK, fair enough since Jeppesen does have a web site where a customer can
place orders.

Whoops, their circa-1995 web site only allows first-time subscribers to
purchase a GPS database subscription because Jeppesen forces a USB card
adapter at an extra $150 into the cart, too. This cannot be removed
unless the entire subscription is removed. So much for reinstating my
subscription this weekend.

Companies a tenth of their size have better "e-tail" web sites than
Jeppesen does.

On Mon, 17 Jan 2005 00:52:33 GMT, Jon Kraus
wrote:
Tried getting in touch with Jepps 800
number service to no avial... Well to some avail... we would get their
phone message saying that "no-one was home call back later" Finally
today we decided to try the non 800 number on our dime and suprise...
they answered on the first ring!!! So far I'm not impressed at all with
their service!!


Yea, I learned a long time ago, if you want to talk to a person and
not an answering machine, you have to use the normal number and spend
your dime to do it. I have never been able to reach a person on the
800 number.


Scott D

To email remove spamcatcher

Right into a city that hates GA!!

{|;-(

Victor J. (Jim) Osborne, Jr.