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#1
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Dauntless Safelog - is there a way to export data to CSV format?
Could someone using the software address this issue? I posed the
question to "Dauntless", John T., and Bill Zaleski.and the thread went silent. I'd really like to know because I haven't selected a package yet. |
#2
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Dauntless Safelog - is there a way to export data to CSV format?
Jim Carter wrote:
Could someone using the software address this issue? I posed the question to "Dauntless", John T., and Bill Zaleski.and the thread went silent. I'd really like to know because I haven't selected a package yet. Not specifically addressing your question, and I'm not a user, but you made me curious, so I poked around the website a little. There's a helpdesk at http://www.dauntless-soft.com/helpdesk/ It says: "If you have any questions whatsoever regarding our products, the status of your order, or need help, please don't hesitate to contact us by clicking on 'Submit a Question'...". Is this where you '...posed the question to "Dauntless"'? In the FAQ there is a question: "How does the Import Functionality Work?" http://www.dauntless-soft.com/helpde...?ID=671&CATE=3 which discusses importing from a CSV file. It doesn't say anything about exporting to CSV. Then there is "Other, or personalized Safelog Data Import/Export Tech support issues" http://www.dauntless-soft.com/helpde...ID=2088&CATE=3 which says that support is not free, most problems with import/export are user errors, and "...it takes us a very long time to investigate such things... we simply can not be asked to spend many hours on wild goose chases...", all of which leads me to believe that the user interface must be complex (based on no experience, just reading the FAQs). I neither want to go on wild goose chases nor pay someone else to go. Maybe the instructions are really clear and the customers are just stupid. If they published the instructions, I could decide whether that's the case, but they don't. The advertised price is $64.99 for "at least three year license". I don't think it's for me, but I can't fault them for not disclosing the terms. It's just that the terms don't seem very attractive. For that price I'd want to own the software, not license it. Just my opinion. Dave |
#3
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Dauntless Safelog - is there a way to export data to CSV format?
-----Original Message----- From: Bill Zaleski ] Posted At: Wednesday, September 05, 2007 6:43 PM Posted To: rec.aviation.ifr Conversation: Dauntless Safelog - is there a way to export data to CSV format? Subject: Dauntless Safelog - is there a way to export data to CSV format? On Tue, 4 Sep 2007 19:09:50 -0500, "Jim Carter" wrote: Could someone using the software address this issue? I posed the question to "Dauntless", John T., and Bill Zaleski.and the thread went silent. I'd really like to know because I haven't selected a package yet. I am not interested in a CSV format, as I am paying for the software and am happy with it's useability in the current form. If it ain't broke, why fix it? Bill, I tend not to take a myopic view of software and always want to leave myself an out for upgrading or converting to some other product I might wish / need to use in the future. This whole thread started because someone accused Dauntless of holding their personal data hostage. I pointed out that there might be a provision of dumping to a common format like CSV and asked Dauntless or Safelog supporters / users to describe such a facility. Ever since I posed that question the conversation has gotten strangely quiet leading me to believe the original poster may have a valid point. Dauntless Safelog does not want to address their portability issues. Why? And don't tell me its to protect their market segment. When companies focus on protecting segments rather than supporting customers, the protection problem gets much simpler as their segment gets smaller and smaller. I am finding it more and more difficult to find fault with the original poster that was complaining about data captivity. Could someone who knows for sure please address the portability of data issue for extraction from Safelog format? Dauntless acknowledges the need, but only to load data into their application, not the other way around. |
#4
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Dauntless Safelog - is there a way to export data to CSV format?
-----Original Message----- From: Bill Zaleski ] Posted At: Wednesday, September 05, 2007 7:32 PM Posted To: rec.aviation.ifr Conversation: Dauntless Safelog - is there a way to export data to CSV format? Subject: Dauntless Safelog - is there a way to export data to CSV format? .... Dauntless software stands on it's own merits. They have no responsibility to make it exportable to some other format. If you don't like their current platform, that is your own personal problem, It's like asking Windows XP to make their product compatible with Mac. There is no legal or moral requirement to do so. Do you expect Microsoft to continue to make DOS 2.0 stuff workable with whatever you want it to operate with? Same flawed logic and expectation. Bill, don't obfuscate the issue. The premise of the thread was that Dauntless has designed an application that once you start using it you must continue or risk losing your personal data. There are no "compatibility" issues here, there are no cross application issues here. The entire premise is that Dauntless has designed a tool that apparently does not allow the use the right to change their mind, dump their data into a format that Dauntless itself uses to import, and take their business elsewhere. Unless someone can show how that premise is wrong, then I have to agree with the original poster that Safelog is of limited value (due to transportability) and once started extorts future payments from the users by holding personal data hostage. Quit defending the company based on your personal needs and look at the bigger issue of use in the general population. If you can show how Safelog dumps its data into a commonly accepted format like CSV, or tab delimited, or pipe delimited, or whatever other commonly accepted format they might wish to support, then I'll gladly apologize for anything I've written here that is incorrect. Right now however, no one wants to prove Safelog exports data and instead wants to argue unrelated obscure topics. |
#5
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Dauntless Safelog - is there a way to export data to CSV format?
Bill Zaleski wrote in
: Dauntless software stands on it's own merits. They have no responsibility to make it exportable to some other format. If you don't like their current platform, that is your own personal problem, It's like asking Windows XP to make their product compatible with Mac. There is no legal or moral requirement to do so. Do you expect Microsoft to continue to make DOS 2.0 stuff workable with whatever you want it to operate with? Same flawed logic and expectation. I think you missed the point entirely. The jist of the thread has to do with the exporting of DATA, not running the application on different platforms. You want to throw DOS 2.0 and Windows XP into the thread ... OK ... I have DATA that was created on several Operating Systems (Unix, DOS, OS/2, and even IBM Mainframe Operating Systems). The DATA can be ported to Windows XP and Windows 2000, the applications that produced the DATA will, obviously, not run on all systems but, at least, I have the opportunity of porting the data. My logbook is Jeppesen which allows both importation and exportation of DATA which is one of the reasons that I chose their product. It simply gives me the option of choosing another application should Jeppesen ever decide to get out of the "Logbook Business". |
#6
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Dauntless Safelog - is there a way to export data to CSV format?
On the "Other Records & Tools" page, select "Data Import & Export".
choose whatever format you prefer for export: comma, tab, whatever... And yes, it works. I've used it frequently, and just verified it a few minutes ago. This gets back to the classic case of reading the documentation. |
#7
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Dauntless Safelog - is there a way to export data to CSV format?
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#8
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Dauntless Safelog - is there a way to export data to CSV format?
-----Original Message----- From: Blanche Cohen ] Posted At: Wednesday, September 05, 2007 9:39 PM Posted To: rec.aviation.ifr Conversation: Dauntless Safelog - is there a way to export data to CSV format? Subject: Dauntless Safelog - is there a way to export data to CSV format? On the "Other Records & Tools" page, select "Data Import & Export". choose whatever format you prefer for export: comma, tab, whatever... And yes, it works. I've used it frequently, and just verified it a few minutes ago. This gets back to the classic case of reading the documentation. Excellent response; completely answers the question and puts this thread and the original to rest. Thanks Blanche. There is no reason now for anyone to claim that Dauntless is holding personal data hostage. The o/p in the original thread should have no reason to complain now unless of course he really liked the Softlog application but wants to complain that it is no longer free. That's a much less supportable argument than the claims he was making about Dauntless extorting money for access to his data. Thanks again Blanche. |
#9
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Dauntless Safelog - is there a way to export data to CSV format?
Hi Guys,.
I am the designer of the software. To answer the question: YES, absolutely. Safelog allows export of the pilot logbook data to CSV format. let me reapeat that,m since there appears to be some mudslinging about our small company based on an unfounded assumption. === YES! Safelog allows export of the data to CSV format. === This has been in there from day 1. In fact, we were the first non- trivial pilot logbook software to do this - our two competitors at the time wer notorious for NOT doing this. There's a whole import/export screen, and in fact a pretty sophsiticated wizard (at least as sophisticated as the one in MS-Access, if any of you have seen that) for import, and there is a reasonable set of options for export, too. As far as technical support goes: there is a very good reason why we charge for technical support for backup/restore and import/export issues. Basically, 99.9% of people who use this functionality never need to contact us and it works fine. However, without fail, those who need significant technical support on these issues are either people a) who have severeley messed up their logbook, failed to make backups, and/or done something completely bizarre or b) expect us to teach them from step 1 how to use excel, deal with CSV files, and so forth. Because such items are far out of the norm and require exceptional time by our staff, we charge for this (though actually there have been maybe a handful of cases where we have actually charged somebody) basically at cost. It is simply not fair to pass on the cost of such higly specific and highly time-intensive items to the bulk of our users. Our policy in this exists simply to provide value for the bulk of our users. In practice, we gladly answer short questions about these issues via our helpdesk. Additionally, should an issue ever arise because of a bug in our software, of course there would be no cost, but only sincere apologies for any difficulty incurred. I hope this answers any and all questions. Please, PLEASE people don't go about making unfounded assumptions or just assuming (and posting!) the negative just because some random person hasn't popped up in the newsgroup to counter them! I apologize again that I will not be able to respond to this thread often, but if you have questions or want to make accusations, please at least ask us first. I can be reached via our helpdesk at www.dauntless-soft.com/helpdesk. If you want to reach me directly, just make a note in your request that it go to Adrian and I'll be sure to get back to you. I apologize that i dont read r.a.ifr as often as i'd like to, so I ask you to please not hold it against me that I can't respond here so often. In general, please consider that we are the *good* guys We're a small company composed of real people (I fly a mighty Cessna 150!) and work very hard to try to be everything to everybody in logbook software. Somebody mentioned Jeppesen's logbook - while I do encourage you guys to go with whatever works best for you, in my view, last I saw their product, that's one of the worst choices (my personal opinion) that a person can make, as there were (at least, last I checked) significant usability limitaitons there. All the best, Adrian CFI/ATP dauntless aviation |
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