Les Gawlik wrote:

I know all about the theory behind flat rate books and I can't monitor all
of the work as closely as I'd like, but I can't remember a situation where
the repair took longer than the book allowed.

You've been lucky. I used to know a GM mechanic. Extra time on repairs was
common for mechanics in his dealership. They made it up on other repairs.

Your 9:00 to 12:00 example may well have had several mechanics working on it.

George Patterson
A friend will help you move. A really good friend will help you move
the body.