Then, they come out with a "new" model.
During your second year of ownership, you again call them for
replacement parts. This time, they tell you, "For just $300 more, you
can obtain our new headset for the upgrade price.
This pattern repeats itself.

Actually, LightSpeed continues to support my 15s, purchased at OSH '99, free
of charge.

True, they keep breaking. But every time they break, they send me new parts
that are a bit more robust. Sooner or later, they'll get it right, and I'll
have replaced every part in the headset!

(And I think they already have gotten it "right" with their new stuff....
Five months, and no signs of wear or breakage on our Twenty 3Gs)
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"