From: " jls"
Date: 2/1/2005 20:18 Central Standard Time
Message-id:

snip

Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.



I have dealt with Carolyn, she's always been pleasant and helpful even when the
error was mine.

Sounds like you have a people problem.

Dan, U.S. Air Force, retired