From: " jls"
Date: 2/1/2005 20:18 Central Standard Time
Message-id:

snip

Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.



I have dealt with Carolyn, she's always been pleasant and helpful even when
the
error was mine.

Sounds like you have a people problem.

Dan, U.S. Air Force, retired


Damn Dan, you are prone to understatements!


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)