"Dylan Smith" wrote in message
...

Don't get me started on the owners of private airfields - most of them
seem to be hell-bent on driving their customers away with either hostile
attitudes, or they are the sort who promises to do things and never does
them or even worse - a combination of both. Again there are exceptions
but they are rare.

The exceptions are extremely rare. My guess is those that run FBOs and
private airports wouldn't last a week in any other business. Is this a
legacy problem or do people that have no idea about customer service and
customer satisfaction just somehow end up in the aviation business?