"Dave Stadt" wrote in message
m...
The exceptions are extremely rare. My guess is those that run FBOs and
private airports wouldn't last a week in any other business. Is this a
legacy problem or do people that have no idea about customer service and
customer satisfaction just somehow end up in the aviation business?

As opposed to the 98% of businesses outside the aviation industry that can't
(won't) do customer service?

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Matt
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Matthew W. Barrow
Site-Fill Homes, LLC.
Montrose, CO (MTJ)