"Dylan Smith" wrote in message
...
On 2006-05-16, Matt Barrow wrote:
As opposed to the 98% of businesses outside the aviation industry that
can't
(won't) do customer service?

Oh, they do that because they are giant corporations with near
monopolies.

Let's see - the one's on my s&%t-list this week is Verizon (some monopoly),
the local auto shop that changed the oil on my wife's car (didn't tighten
the oil filter and it leaked all over creation...denied it, too), a
restaurant (non-chain) in North Platte, NE that we stopped at (waitess was
evidently on drugs, as apparently was the manager), the local phone company
(QWEST) that also provides ISP services (changed out an email server at
8:00AM; was going to do it at 1:00AM but they couldn't get it right. They
said nothing was wrong, but a 35 MB file took an hour to download, called
the region office in Minneapolis and they finally admitted the problem).

In sum, crappy service and idiot excuses are not only the domain of large
companies, it's the American attitude.

The vast majority of small businesses (and most GA
businesses are small businesses) have good customer service because they
will die without it.

Hmmm...an FBO as the sole provider at an airport or one other FBO. That
sounds like...well, a monopoly.

But many FBOs don't - the owner is an enthusiast,
not someone with business sense or people skills by and large, and it's
staffed mainly by people who are trying to get into the airlines as fast
as they can - not people who have any interest in the continued health
of the business.

And many corporations are run by executives that are trying to run up their
stock options. Bean counters that are trying to pare a nickel here and a
dime there. Ever notice that in the old days it was nickel and dime, now
it's $5 there and $10, or $20 there? Hardly worth complaining about when it
means going through nine levels of phone menus to correct THEIR mistake on
YOUR time.

In any case, it's very short sighted. Maybe we can outsource our whole
economy. Better still, how about outsourcing Congress to China. Hey, it's
"The American Way"!!