Jake Brodsky writes:

Yet everyone has an off day.

Anyone who has an off day can fly some other day, a day when he is
"on" instead.

I'd have given the parents a few minutes to calm the kid down.

They had 15 minutes. How late are you willing to be? How much time
do you have for your connection?

It makes for better press...

That depends on the readership. I'd be happy to fly an airline that
threw unruly passengers off, even the young ones.

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