Called Lockheed Martin FSS this AM for my flight briefing. Spent 20 minutes
in the "we are experiencing high call volume" queue waiting for a live
briefer to take my call.

When one finally did, he was servicing my upstate NY state flight from
Phoenix, Az. Nice enough briefer but so much for the local knowledge.

Wasn't there a promise by Lockheed Martin that wait times would be one minute
or less? In the four years I have been commuting by aircraft the longest I
previously waited for a Buffalo FSS briefer was five minutes.

--
Peter