Why do you buy Snap-on tools?

(Corky Scott) wrote in
:

PS, my father in law told me about returning a huge socket he broke
when he reefed on it using a six foot cheater pipe. He handed it to
the salesguy who told him to go get another. My father in law asked
him if he didn't want to hear how he broke it, thinking that his use
of excessive force would negate the warranty. Nope, the guy said, all
I need is the broken socket.

I knew a guy who, back when he was a student at UT, worked the hardware
dept. at a local Sears. He said the hard part was preventing them from
telling him how it "was just laying there and fell apart." Farmers would
bring in these huge case-hardened steel tractor sockets, twisted almost
beyond recognition, and insist "I just pulled a bit and it bent."

The warranty is unconditional, but they would always feel like they had to
make up SOMETHING.

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James M. Knox
TriSoft ph 512-385-0316
1109-A Shady Lane fax 512-366-4331
Austin, Tx 78721
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