Lightspeed Headset Story-Wow

Mark T. Dame wrote:
I'm a die-hard David Clark customer, but stories like this make you
start questioning what you're being loyal to. I may have to look at
Lightspeed when it come time to replace my DCs.


I broke my high dollar David Clark headset in a plane crash amd you can be
damned sure they charged me to repair them. You can be equally sure the next
set I bought weren't David Clark.



--
Mortimer Schnerd, RN

VE

Mortimer Schnerd, RN wrote:
Mark T. Dame wrote:

I'm a die-hard David Clark customer, but stories like this make you
start questioning what you're being loyal to. I may have to look at
Lightspeed when it come time to replace my DCs.

I broke my high dollar David Clark headset in a plane crash amd you can be
damned sure they charged me to repair them. You can be equally sure the next
set I bought weren't David Clark.


Can't quite figure out if tongue is firmly implanted in cheek or whether
you are being straight... I'm thinking that there is a reasonable point
at which charging for repairs should be expected. There should be an
insurance payment to offset.

Now my Peltors are a different matter. The mechanicals are greate but
the ANC has failed and/or degraded in both sets more than once. I just
don't expect digital electronics to fail very often. Charging 80% of
their new cost to fix them didn't sit very well... but that's another story.

The ironic part, isn't it DC that set the standard for headsets and
headset service in the marketplace. That seems like the competition
that Lightspeed had to beat - I"m thinking about 2 pair now.

Maule Driver wrote:
I broke my high dollar David Clark headset in a plane crash amd you can be
damned sure they charged me to repair them. You can be equally sure the next
set I bought weren't David Clark.


Can't quite figure out if tongue is firmly implanted in cheek or whether
you are being straight... I'm thinking that there is a reasonable point
at which charging for repairs should be expected. There should be an
insurance payment to offset.


There was no catastrophic damage to my headset... the cord got cut or torn
loose; I'm not even sure. The actual earpieces, microphone , and headband were
all still intact. I thought it'd be a nice gesture for them to repair the
headset gratis... they could then advertise how rugged they were.... flying
again even after a crash. But no, they made me pay for a new cord + labor.

I now own three headsets, but only the oldest one is a David Clark.

As for any insurance, there sure wasn't any payoff for me. I worked for the
FBO; it was a customer's airplane. Somebody else collected the money. I got
worker's comp and a year and a half's vacation.



--
Mortimer Schnerd, RN

VE

I have two of the 20Ks and they are still going. Early on I cut a cord
with sliding the Cessna seat over the cord. Lightspeed fixed that for
free even though it was not their fault. The ear cushions and head band
cushion have had to be replaced on both headsets. One set they charged
me for and the other one they didn't. I didn't argue since I got so much
free survive along the way. I will agree that the stirrups are a bit
weak in design on the early models. Not sure about later ones.


-------------
Regards, Ross
C-172F 180HP
KSWI


Mortimer Schnerd, RN wrote:
Maule Driver wrote:

I broke my high dollar David Clark headset in a plane crash amd you can be
damned sure they charged me to repair them. You can be equally sure the next
set I bought weren't David Clark.


Can't quite figure out if tongue is firmly implanted in cheek or whether
you are being straight... I'm thinking that there is a reasonable point
at which charging for repairs should be expected. There should be an
insurance payment to offset.



There was no catastrophic damage to my headset... the cord got cut or torn
loose; I'm not even sure. The actual earpieces, microphone , and headband were
all still intact. I thought it'd be a nice gesture for them to repair the
headset gratis... they could then advertise how rugged they were.... flying
again even after a crash. But no, they made me pay for a new cord + labor.

I now own three headsets, but only the oldest one is a David Clark.

As for any insurance, there sure wasn't any payoff for me. I worked for the
FBO; it was a customer's airplane. Somebody else collected the money. I got
worker's comp and a year and a half's vacation.

I had the same thing happen with my 3 year old 15xl. My stirrup and
headband broke from years of pure abuse. I called lightspeed. The tech
offered to send me a "goodie bag" of parts, send it in, or trade up. I
took the free parts. three days later I got a box with enough parts to
build new headset except for speakers,mic and anr box. After previous
experence w dc's, I am a lightspeed customer for life!
Al Gilson wrote:
I have a Lightspeed 15XL ANR headset and I like it. It really cuts down
on the noise. However, when I pulled it out to go flying a couple of
weeks ago, I discivered that the headband was broken. I was depressed.
I have had it for about 18 months and I figured I was going to be
royally screwed trying to get it fixed. I called Lightspeed on Monday,
October 3rd-described my problem and they gave me a choice: Send it to
them for repair or they would send me a new headband.......no charge! It
looked simple so I opted for having the parts sent.

The new headband arrived on Wednesday. As I was dismantling the headset
on Wednesday evening I realized two things: First, I discovered another
broken part on the yoke that holds the earpiece, and secondly, these
puppies are a major pain to put together! With my tail between my legs
I called Lightspeed on Thursday again figuring that they were gonna say
"too bad, so sad. Now it will cost you."

Nope. They said, "Here's a return authorization number and send it
over." I sent the new headset back with it, plus the old parts via UPS
on Friday, Oct 7 and it arrived in Portland, OR on Monday the 10th. They
sent me an e-mail saying they got it and were doing the repair. On
Tuesday, I got another e-mail that said it had been shipped.

UPS delivered it today, Wednesday, October 12. New headband, and
earpiece yoke. Plus they replaced the ear seals! All no charge except
for the $6 I paid UPS to get it to them. I tested it out today and it's
as good as new.

I'm impressed. In this day and age of customer "no" service, these
folks did OK in my book.

- - -
Al
1964 Skyhawk
Spokane, WA KSFF

Al Gilson wrote:
I have a Lightspeed 15XL ANR headset and I like it. It really cuts down
on the noise. However, when I pulled it out to go flying a couple of
weeks ago, I discivered that the headband was broken. I was depressed.

When Margy's got crushed in the trunk of her car, I asked them what I
had to do to get it repaired, they offered to do it for free, but as I
described the broken part, they said it'd be faster if I did it myself.
They sent me the parts and detailed (not really necessary) instructions
on replacing it.

On Wed, 12 Oct 2005 19:20:41 -0700, Al Gilson
wrote:

I'm impressed. In this day and age of customer "no" service, these
folks did OK in my book.

This has been Lightspeeds mode of operation since day 1, I just traded
in my 20XLs for a 30-3G and couldn't be happier.

-Nathan

Has anyone measured the distance from outside of one earcup to the
outside of the other earcup width of a Lightspeed headset when worn?

"john smith" wrote in message
...
Has anyone measured the distance from outside of one earcup to the
outside of the other earcup width of a Lightspeed headset when worn?

Interesting question, to which I can not help, but I have to ask. What do
you want to do with this information?
--
Jim in NC

In article ,
"Morgans" wrote:

"john smith" wrote in message
...
Has anyone measured the distance from outside of one earcup to the
outside of the other earcup width of a Lightspeed headset when worn?

Interesting question, to which I can not help, but I have to ask. What do
you want to do with this information?

My point is that Lightspeeds are really wide headsets!