Jay,


Jay Honeck wrote:
That said, I'm not convinced using the phone is any more reliable; we've
had plenty of hotel screw-ups, from losing our reservation altogether to
minor snafus related to type and location of the room, even booking by
phone.


This is my main fear with setting up real-time on-line booking. I have
this horrible fear that we're going to end up double-booking suites (someone
booking it on-line at the same moment that we are booking it on the
phone) -- and what will we do then?

For most hotels this wouldn't matter -- one room is as good as the next.
But we have people SPECIFICALLY booking the Blackbird Suite (for example) --
and they are NOT going to be satisfied with the Red Baron Suite -- even
though they are comparable suites from an amenities standpoint.

*sigh* I'm taking a huge risk with this on-line booking contract, but I
think it's necessary in order to take us to the next level. Hope we don't
end up screwed (up)...

Will this be real-time? Have you considered using the app yourself to
do the bookings? That way you won't double book, as you will have the
same interface as the customers.




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