In article Azjkg.31060$ZW3.22692@dukeread04,
Ray Andraka wrote:

My primary flight instructor ran over his old DC's with his car (I saw
it happen, and there didn't appear to be a single salvagable part on the
headset). When buying a replacment, he mentioned what had happened and
the clerk suggested he call DC and tell them what had happened. He
did,and they told him to send them the headset. They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

I wouldn't be surprised if Bose would offer premium service, as they
sell premium products at premium prices.

However, there's a big difference between requiring a company's customer
service because you just backed over the headset with your car, and
requiring a company's service because of repeated defects in manufacture
(I will refrain from mentioning names.)



JKG