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Continental Airlines Complaint - A Newspaper article



 
 
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  #1  
Old September 19th 03, 09:24 PM
Ron Natalie
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"Bryce" wrote in message ...
That's funny that she assumes it was because of her race or ethnicity. Maybe
the attendant was just in a bitchy mood? And if that's the case now, it's
pretty sad when we can sue someone just for being in a bitchy mood.

Who said anybody was being sued. All it said is a complaint was filed. There
is no indication that the complaint was "filed" to anybody other than Continental
managment. In that case, I don't care if it's PMS on the part of the gate agent
or a corporate pattern of racial discrimination, I'd file a complaint with the management
too.


  #2  
Old September 19th 03, 09:48 PM
Bryce
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We all know what "complaint" means. It usually ends with monetary
entitlement.


"Ron Natalie" wrote in message
. ..

"Bryce" wrote in message

...
That's funny that she assumes it was because of her race or ethnicity.

Maybe
the attendant was just in a bitchy mood? And if that's the case now,

it's
pretty sad when we can sue someone just for being in a bitchy mood.

Who said anybody was being sued. All it said is a complaint was filed.

There
is no indication that the complaint was "filed" to anybody other than

Continental
managment. In that case, I don't care if it's PMS on the part of the

gate agent
or a corporate pattern of racial discrimination, I'd file a complaint with

the management
too.




  #3  
Old September 22nd 03, 03:47 PM
Ron Natalie
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"Bryce" wrote in message news
We all know what "complaint" means. It usually ends with monetary
entitlement.

So, if Continental choses to compensate for bad service, what's the problem?
I'd applaud them for it. It's rare that most airlines do anything above their
statutory requirements to deal with customer service failures.


  #4  
Old September 22nd 03, 04:59 PM
Bryce
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Posts: n/a
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Service?

Sure.

Race, ethnicity? NO!



"Ron Natalie" wrote in message
m...

"Bryce" wrote in message

news
We all know what "complaint" means. It usually ends with monetary
entitlement.

So, if Continental choses to compensate for bad service, what's the

problem?
I'd applaud them for it. It's rare that most airlines do anything above

their
statutory requirements to deal with customer service failures.




 




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