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William W. Plummer ) wrote:
: : Hah. At least one state (AZ) has outsourced its welfare call-in lines : to India! : The total was 42 states and D.C... http://makeashorterlink.com/?Y2FF53F29 Your Tax Dollars At Work...Offsho How Foreign Outsourcing Firms Are Capturing State Government Contracts The original link, wrapped to 2 lines: http://www.washtech.org/reports/TaxDollarsAtWork/ offshoring_finaltext_pdf.pdf Your Tax Dollars At Work...Offsho How Foreign Outsourcing Firms Are Capturing State Government Contracts "...Interviews with EBT officials in every state and the District of Columbia reveal that: o Before the offshoring controversy began, the call centers for 42 states and the District of Columbia were operating offshore. In most cases, this occurred because the states gave EBT contracts to Citibank Electronic Financial Services, which in turn subcontracted the call center work to an Indian firm called MsourcE. (In 2003 Citibank sold the business to J.P. Morgan Chase, which continued to use MsourcE.) A smaller number of states ended up with offshore call centers through their EBT contracts with eFunds Corporation or Affiliated Computer Services Inc. o As a result of the controversy, one state (New Jersey) has brought its call center back to the United States, and five states (Arizona, Kansas, North Carolina, Oregon and Wisconsin) are planning to do the same. o Eight states (Illinois, Iowa, Maine, Mississippi, Montana, Ohio, Texas, and Wyoming) avoided the use of offshore call centers because they hired EBT contractors that used domestic facilities." EBT: Electronic Benefit Transfer --Jerry Leslie Note: is invalid for email |
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