What it's all about

Jay Honeck wrote:

I think customers is a much better description of the people who stay at
your Inn. I know that I would be highly insulted if it were assumed I
would pay for my accomidations if I was a "Guest" of the owners. A
customer is certainly expected to behave as are any other person. You may
call them by any term you choose, but that does not change the underlying
relationship.


It's all semantics, of course, but "guest" better implies the relationship
that we have with our "customers."

That is true for a hotel/motel, however, I still think of guest as being
someone who is staying free of charge. I realize the official legal
definition of guest includes both paying and nonpaying.

Matt

On Mon, 04 Apr 2005 20:42:59 GMT, Matt Whiting
wrote:

Jay Honeck wrote:

I think customers is a much better description of the people who stay at
your Inn. I know that I would be highly insulted if it were assumed I
would pay for my accomidations if I was a "Guest" of the owners. A
customer is certainly expected to behave as are any other person. You may
call them by any term you choose, but that does not change the underlying
relationship.


It's all semantics, of course, but "guest" better implies the relationship
that we have with our "customers."

That is true for a hotel/motel, however, I still think of guest as being
someone who is staying free of charge. I realize the official legal
definition of guest includes both paying and nonpaying.

What do you call someone who is a passenger in your plane that shares
expenses with you? A guest, I think, and from Jay's description of
how his enterprise is going, the share-expense model may be closer to
the truth than hotelier/customer. ;-)

Klein