Garmin support (or lack thereof)

Did you try giving Garmin's tech support a call? In my experience emails sit
in some support person's inbox for a while before someone reads it. It takes
quite a while for fast-growing companies to improve their customer service
levels accordingly.

Marco Leon

"RNR" wrote in message
...
About one month ago, I emailed Garmin tech support about a problem
that I was having updating the operating software in my 196.
Fortunately, I also posted here and I received an immediate response
which solved my problem. My concern is that I never got any response
from Garmin. Is this typical? If so, I'd hate to have a serious
issue that rendered the unit useless. Doesn't exactly inspire
confidence.
Rich Russell



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On Fri, 15 Apr 2005 13:08:17 -0400, "Marco Leon" mmleon(at)yahoo.com
wrote:

Did you try giving Garmin's tech support a call? In my experience emails sit
in some support person's inbox for a while before someone reads it. It takes
quite a while for fast-growing companies to improve their customer service
levels accordingly.

Marco Leon

No, I didn't call them. If I didn't get the issue resolved here, I
would have tried the phone route. At this point, I was just pondering
what kind of gyrations someone with a major problem would have to go
through to get some service. On a side note, I recently emailed
Direct TV with a question about expanding my system. They responded
in less than a day. The answer was useless, but at least I heard from
them. I understand your point, but I'm still very disappointed in
Garmin.
Rich Russell

"RNR" wrote in message
...
On Fri, 15 Apr 2005 13:08:17 -0400, "Marco Leon" mmleon(at)yahoo.com
wrote:

Did you try giving Garmin's tech support a call? In my experience emails
sit
in some support person's inbox for a while before someone reads it. It
takes
quite a while for fast-growing companies to improve their customer
service
levels accordingly.

Marco Leon

No, I didn't call them. If I didn't get the issue resolved here, I
would have tried the phone route. At this point, I was just pondering
what kind of gyrations someone with a major problem would have to go
through to get some service. On a side note, I recently emailed
Direct TV with a question about expanding my system. They responded
in less than a day. The answer was useless, but at least I heard from
them. I understand your point, but I'm still very disappointed in
Garmin.

Many companies don't answer email question quickly unless they don't publish
a phone number and want you to use ONLY email. Amazon, for example.

"Marco Leon" mmleon(at)yahoo.com wrote in message
...
Did you try giving Garmin's tech support a call? In my experience emails
sit
in some support person's inbox for a while before someone reads it. It
takes
quite a while for fast-growing companies to improve their customer service
levels accordingly.

Slow growth, even negative growth ones, too.