What Others Are Saying About Aircraft Spruce

" jls" wrote:

Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't get
customer service. You won't get anything but a runaround at that number
unless you're buying --- it is a purchase number only --- and while you're
waiting to get a real person rather than a rash of vague recordings, odious
worn-out music, and unsolicited advice you will hold the receiver between
your jaw and shoulder and be doing something else when a recorded voice will
come on and very quickly tell you that if you want customer service, you
will have to call this new number. Try it. The setup is designed to give
you the run-around. If you miss any one of the digits of the new number,
as I did because I was concentrating on something at the keyboard, you will
have to start the entire process over again, wasting another 5 to 10 minutes
punching keys and holding.

I took you advice and tried it.

I had to listen to ONE recorded message telling me which of several
simple options I could select by pressing a number - or to stay on the
line and wait and a real person would pick up.

I chose the option for "dealing with a previous order" and it
immediately rang through to a customer service rep.

It took me all of about 35-40 seconds to do this, including waiting to
hear the entire message even though the option for "previous order"
was early on in the recorded message.

Mark Hickey

On Thu, 03 Feb 2005 07:41:17 -0700, Mark Hickey
wrote:

" jls" wrote:

Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't get
customer service. You won't get anything but a runaround at that number
unless you're buying --- it is a purchase number only --- and while you're
waiting to get a real person rather than a rash of vague recordings, odious
worn-out music, and unsolicited advice you will hold the receiver between
your jaw and shoulder and be doing something else when a recorded voice will
come on and very quickly tell you that if you want customer service, you
will have to call this new number. Try it. The setup is designed to give
you the run-around. If you miss any one of the digits of the new number,
as I did because I was concentrating on something at the keyboard, you will
have to start the entire process over again, wasting another 5 to 10 minutes
punching keys and holding.

I took you advice and tried it.

I had to listen to ONE recorded message telling me which of several
simple options I could select by pressing a number - or to stay on the
line and wait and a real person would pick up.

I chose the option for "dealing with a previous order" and it
immediately rang through to a customer service rep.

It took me all of about 35-40 seconds to do this, including waiting to
hear the entire message even though the option for "previous order"
was early on in the recorded message.

Mark Hickey


That puts the lie to Larry's statement, doesn't it??

John

I would agree that the lie is with JLS. I would think this type of
communication is designed to hurt buisness also.
JLS I would not sell you a dust bunny.
Sean

John Ammeter wrote:
On Thu, 03 Feb 2005 07:41:17 -0700, Mark Hickey
wrote:


" jls" wrote:


Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't get
customer service. You won't get anything but a runaround at that number
unless you're buying --- it is a purchase number only --- and while you're
waiting to get a real person rather than a rash of vague recordings, odious
worn-out music, and unsolicited advice you will hold the receiver between
your jaw and shoulder and be doing something else when a recorded voice will
come on and very quickly tell you that if you want customer service, you
will have to call this new number. Try it. The setup is designed to give
you the run-around. If you miss any one of the digits of the new number,
as I did because I was concentrating on something at the keyboard, you will
have to start the entire process over again, wasting another 5 to 10 minutes
punching keys and holding.

I took you advice and tried it.

I had to listen to ONE recorded message telling me which of several
simple options I could select by pressing a number - or to stay on the
line and wait and a real person would pick up.

I chose the option for "dealing with a previous order" and it
immediately rang through to a customer service rep.

It took me all of about 35-40 seconds to do this, including waiting to
hear the entire message even though the option for "previous order"
was early on in the recorded message.

Mark Hickey



That puts the lie to Larry's statement, doesn't it??

John

jls is Leisure Suit Larry the Latchless? OK, now it all makes sense.

John Ammeter wrote:


That puts the lie to Larry's statement, doesn't it??

John

"Bashir" wrote in message
oups.com...
jls is Leisure Suit Larry the Latchless? OK, now it all makes sense.

I know the feeling. (of realizing this) No small wonder I had put latchless
and jls in the looney bin. I took everyone out a while back, but no small
wonder he is back in, now.
--
Jim in NC

You idiots that bottom post without snipping do understand that most of you
will never be read, don't you?

Jim




"Mark Hickey" wrote in message
...
" jls" wrote:

Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't
get

"RST Engineering" wrote:

You idiots that bottom post without snipping do understand that most of you
will never be read, don't you?

Jim

Looks like someone (with a dog in this hunt?) has hijacked Jim's
account (header shows the routing info is all wrong).

Mark Hickey

"Mark Hickey" wrote in message
.. .
" jls" wrote:

Don't take my word for it.

Try 877.477.7823, which is their toll-free number, and see. You won't
get

On Mon, 07 Feb 2005 07:00:55 -0700, Mark Hickey
wrote:

"RST Engineering" wrote:

You idiots that bottom post without snipping do understand that most of you
will never be read, don't you?

Jim

Looks like someone (with a dog in this hunt?) has hijacked Jim's
account (header shows the routing info is all wrong).

Mark Hickey

Your previous post and the quoted text only takes up about one-half of
my screen height. There wasn't even any need to strain my scroll-wheel
finger. So I assumed that Jim (or whoever) either has his font size
set to "Mr. Magoo", or is wearing his foggles upside down. :-)

Wayne

"RST Engineering" wrote in
:

You idiots that bottom post without snipping do understand that most
of you will never be read, don't you?

Jim






When you call me an idiot I would recommend you do it with a grin.
Dickwad.
I couldn't care less if you read my post.
I think Aircraft Spruce is the best homebuilt supplier in the world. I
have nothing but the highest praise for them. I have built two
homebuilts and theirs is the first site I go to when I need supplies. I
used to use Chief exclusively but D. has lost site of his roots. I don't
understand a $20 minimum after I've spent thousands there over the years.

jim