WxWorx customer service

My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter and
a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

--
Dan
C-172RG at BFM

Dan Luke wrote:

My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter and
a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

Congrats... Will try and meet up again to see it in operation, next time
your in the area...

"Dan Luke" wrote in message
...
My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter
and a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

--
Dan
C-172RG at BFM


One week from the time you shipped it to the time you got it back. That's
damn good.

Congrats... Will try and meet up again to see it in operation, next time
your in the area...

What area?

"Gig 601XL Builder" wrote:

One week from the time you shipped it to the time you got it back. That's
damn good.


It was 10 days. And considering that the shipping was all within Alabama,
that leaves 6 days, minus 2 for the weekend = 4 days they took to turn it
around. That's not what I'd call damned good. Ok, maybe, but not damned
good.

--
Dan
C-172RG at BFM

....but I did have the ship date wrong in my original post, I notice. I
actually sent it to them on 8/15.

"Dan Luke" wrote in message
...

...but I did have the ship date wrong in my original post, I notice. I
actually sent it to them on 8/15.


That is a little different than 8/22. Yeah, that's just OK turn around.

Dan Luke wrote:

Congrats... Will try and meet up again to see it in operation, next time
you're in the area...

What area?

Somewhere between Mississippi and Louisiana I suppose...

"Darrel Toepfer" wrote:

Congrats... Will try and meet up again to see it in operation, next time
you're in the area...

What area?

Somewhere between Mississippi and Louisiana I suppose...

Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
yesterday, so I'll be switching my XM subscription pretty quickly.

Another problem: I ruptured a tendon in my left foot Monday, and I'm
grounded. I may be grounded for as long as two months if they have to fix it
surgically.

--
Dan
C-172RG at BFM

Dan Luke wrote:

Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
yesterday, so I'll be switching my XM subscription pretty quickly.

Another problem: I ruptured a tendon in my left foot Monday, and I'm
grounded. I may be grounded for as long as two months if they have to fix it
surgically.

Lemme kneaux if the current price sinks somewhat...

Head back to Mexico next month for a week or so...