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#2
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![]() Just a word about their customer service... I flew into the Grand Canyon this summer, after having criss crossed the country a bit on the way out from the Northeast. When my wife and I left we had planned on going north through one of the corridors over the canyon up to Bryce but my Lowrance 1000 crapped out on takeoff, acted like it couldn't lock on to anything. We elected to go back to Alburqurque and went to a pilot shop in town that carries Lowrance. Never did business with these people but they spent an hour with me trying to reinitialize the unit. Then they called Lowrance for me and handed me the phone. Bottom line - Lowrance overnighted a replacement unit to me at the airport on my word that I would return the old unit when I got back. I love the 1000, and I'll buy another Lowrance product when the time comes. |
#3
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What I am getting from this is that Lowrance units do seem
to quit more often than Garmin. Postings here may not be statistically signficant, but it does seem to me that an awful lot of Lowrance owners have had their machines quit after a short time of use. They clearly offer more performance for a given amount of dollars, though their top-end unit does not have as many features as the top of the Garmin line. But are they too unreliable? My impression, just from these postings, is yes. my Lowrance 1000 crapped out on takeoff, acted like it couldn't lock on to anything. |
#4
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Ahhhhh...
However, there is not a product manufactured today that cannot fail in sufficient numbers to keep many people employed fixing them. It WILL happen, I am convinced of that. To me, not very often, but when it does, I need a dealer/manufacturer to stand behind the product. Both Garmins and Magellans have required service around here, and one Lowrance, (ours) The response to our issue by Lowrance MORE than "met our expectations" So we are happy .... IMHO, these postings are FAR too small a sample to draw any reliability data from..... YMMV ![]() Dave On 26 Sep 2005 16:02:14 -0700, "xxx" wrote: What I am getting from this is that Lowrance units do seem to quit more often than Garmin. Postings here may not be statistically signficant, but it does seem to me that an awful lot of Lowrance owners have had their machines quit after a short time of use. They clearly offer more performance for a given amount of dollars, though their top-end unit does not have as many features as the top of the Garmin line. But are they too unreliable? My impression, just from these postings, is yes. |
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