Lightspeed Headset Story-Wow

I recently purchased a brand new pair of 30-3Gs at Oshkosh this year.
After 4hrs of use the ANR quit working. I called up service,
yep got a return authorization, I had to pay to ship them to lightspeed for
repair. Ouch! Got them back pretty quick as I recall (within a week of being
shipped).

Now after just completing my 20th hr with them, they are on their way back to
lightspeed for repair. This time the on off button will not always turn
the ANR off when putting them away in the nice padded headset bag that came with
them. Oh yeah, I had to pay again to ship them back for repair. I complained
again about that, and the tech said he would work to get me a re-imbursement for
the the shipping. We will see. At about $23 to ship them every time, this
could add up.

I will say that the service dept is great and they really work to make things
right. However, I'm concerned about their quality of the product, or do all ANR
head sets act up in this sort of way. Believe me I am not abusing these things
at all.

Thank goodness I did not sell my 2 sets of David Clark non-ANR head sets. One I
used for my primary training and got over 100hrs on them with out a glitch. The
other pair I purchased on ebay used. They are 9 yrs old. I purchased a new
cord and replaced the seals and they work just as good as my newer ones.

I really like the Lightspeeds, the ANR and all that, but I am very concerned
about the Quality Control. I was thinking of writing or calling the president
of the company to voice my concerns. I wonder if it would do any good.

Kevin Kubiak

I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.

I'm really surprised to hear this about one of their new models. My Twenty
3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Thanks for reminding me of Alan's name.

2 years ago at OSH, one of my partners and I were shopping for headsets and
we accidentally ran into him at one of the vender booths. We were trying to
get the vender to lower his price and Alan quietly pulled us aside and told
us who the lowest priced vender at the show was, and told us that we
wouldn't find a lower price. We talked with him for about 20 minutes. Very
nice guy, very accommodating.

One complaint that I have about my 20XL's, is that when you wrap the cord
around the headset, the ANR box ends up directly on top of the earpiece, so
you have to leave the cord sloppy loose and it often falls off.

Jim



"Jay Honeck" wrote in message
news:5Jv3f.431678$x96.241952@attbi_s72...
I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.

I'm really surprised to hear this about one of their new models. My
Twenty
3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Why would you wrap the cord around the headset when you have the nice
case provided?

Owner of two sets of 20ks that are still working.
-------------
Regards, Ross
C-172F 180HP
KSWI


Jim Burns wrote:
Thanks for reminding me of Alan's name.

2 years ago at OSH, one of my partners and I were shopping for headsets and
we accidentally ran into him at one of the vender booths. We were trying to
get the vender to lower his price and Alan quietly pulled us aside and told
us who the lowest priced vender at the show was, and told us that we
wouldn't find a lower price. We talked with him for about 20 minutes. Very
nice guy, very accommodating.

One complaint that I have about my 20XL's, is that when you wrap the cord
around the headset, the ANR box ends up directly on top of the earpiece, so
you have to leave the cord sloppy loose and it often falls off.

Jim



"Jay Honeck" wrote in message
news:5Jv3f.431678$x96.241952@attbi_s72...

I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.

I'm really surprised to hear this about one of their new models. My

Twenty

3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Easier, faster, more convenient. But that's just me. I honestly wouldn't
give you 10 cents for a semi load of those bags. Just something extra
cluttering up the plane, my car, or my house. Like I said, that's just me.
I've never had a problem with the cord or the ANR unit, only the stirrups
that I feel I broke myself due to the cold weather.
Jim



"Ross Richardson" wrote in message
...
Why would you wrap the cord around the headset when you have the nice
case provided?

Owner of two sets of 20ks that are still working.
-------------
Regards, Ross
C-172F 180HP
KSWI


Jim Burns wrote:
Thanks for reminding me of Alan's name.

2 years ago at OSH, one of my partners and I were shopping for headsets
and
we accidentally ran into him at one of the vender booths. We were
trying to
get the vender to lower his price and Alan quietly pulled us aside and
told
us who the lowest priced vender at the show was, and told us that we
wouldn't find a lower price. We talked with him for about 20 minutes.
Very
nice guy, very accommodating.

One complaint that I have about my 20XL's, is that when you wrap the
cord
around the headset, the ANR box ends up directly on top of the earpiece,
so
you have to leave the cord sloppy loose and it often falls off.

Jim



"Jay Honeck" wrote in message
news:5Jv3f.431678$x96.241952@attbi_s72...

I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.

I'm really surprised to hear this about one of their new models. My

Twenty

3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Jay Honeck wrote:

I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.


I'm really surprised to hear this about one of their new models. My Twenty
3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.

The tech was really surprised too as, I have the new control box on the 30-3Gs
which was supposed to take care of a lot of the problems they had in the past.

Thanks Jay. I'll give him a call. I'm really disappointed because of the
hassle and the fact that I really like them and hate to fly with the other ones
now. I'm a quality assurance manager for a large telecommunications company,
and I know how important quality is to our customers.

Kevin Kubiak

Just a follow-up:

I just got off the phone with Alan Schrader from Light Speed.
I sent him a letter regarding my 30-3Gs, which happen to be
at the factory as I write this. I explained to him in my
letter the problems I have been having with the battery
control box. I told him I was concerned about their quality,
and a bit disappointed with the fact the my headsets have been
back to them twice now in only 20 hrs of use. He told me that
because of my letter and several other logged problems recently with
the battery box they are working on a redesign that will be backward
compatible with the 30-3gs. He said by next summer the new box would be
available. He called me to thank me for the letter and informing him of
problems. While he cannot guarantee my head set will not be back again,
he did say that he was refunding me the cost for shipping my head set to the
company twice. He said it was the least they could do about the inconvenience
of not having my headset available for my use.

He seemed like a very nice fellow and appreciated my feedback to him on the
product and was very interested in my opinion about the head set

For what it's worth in case your thinking of purchasing a pair in the future.

Kevin Kubiak - PP-ASEL

Jay Honeck wrote:
I really like the Lightspeeds, the ANR and all that, but I am very
concerned
about the Quality Control. I was thinking of writing or calling the
president
of the company to voice my concerns. I wonder if it would do any good.


I'm really surprised to hear this about one of their new models. My Twenty
3Gs have been completely bulletproof.

BTW: His name is Alan Schrader. He's one of the good guys, and, yes, it
will help to call him.

I just got off the phone with Alan Schrader from Light Speed.
snip
He seemed like a very nice fellow and appreciated my feedback to him on
the
product and was very interested in my opinion about the head set

Glad to hear it, Kevin. I like Alan, and he busts his butt at OSH every
year, for hour after hour, working the floor at his vendor's booths.

Something that I'm sure he doesn't have to do -- but he does it so that he
can hear from guys like us.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"