The Gyro House

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over
charge me $600 on a $200 bill because one A&P forgot to log out when he
went to lunch. The only reason I caught it was because I had left with
the plane at the time he was logged in. Even with all that evidence the
manager first told me the computer doesn't make mistakes. Then he later
sent me a fax telling me what happened and correcting the bill.
However, never an "I'm sorry" with my $600.

-Robert

In article .com,
"Robert M. Gary" wrote:

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over

I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.

By the way, I sent an email to their president last night "to express my
disappointment" with the end result. I haven't had a reply. They
promised to call me with the tracking number for the replacement that
they're shipping via the "super saver" route, but haven't heard back on
that, either.

I'm not out to trash these guys. All I'm interested in is reporting the
blow-by-blow factual details. Anyone reading is free to make his or her
own judgment about The Gyro House based on my experience with them.



JKG

"Jonathan Goodish" wrote in message
...
In article .com,
"Robert M. Gary" wrote:

It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really
want is an apology but those seem rare around here. I had a shop over

I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.

Jonathan, you already know the answer to all of this. Paid with a CC? Return
everything and dispute the charge. If they bitch, have your lawyer draw up a
nastygram. By cutting them more slack you're telling them that they're
business practices are OK because people will let them get away with what
they do. It really is that simple.

In article ,
"Juan Jimenez" wrote:
I really didn't care about the apology, what I really wanted was for
them to make it right. "Make it right" should consist of falling on the
sword and getting me the CORRECT order as soon as humanly possible.
Instead, they acted as if they were doing me a favor by offering to send
me what I had originally asked for.

Jonathan, you already know the answer to all of this. Paid with a CC? Return
everything and dispute the charge. If they bitch, have your lawyer draw up a
nastygram. By cutting them more slack you're telling them that they're
business practices are OK because people will let them get away with what
they do. It really is that simple.

I thought about that, and almost went through with it, but my
replacement gyro arrived at the shipper's hub on Friday morning. I had
to drive 50 miles round-trip to get it. It was dated October 2005 and
was in original Sigma-Tek packaging. I really needed the gyros on time,
so I decided to give them one last chance. The end result is that they
did deliver what I asked for, though in the timeframe that I had
requested, and not without some inconvenience to me.

Now, we'll see if they give me the core credit that they promised.



JKG