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#1
August 24th 03, 05:11 AM
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Did you bring this matter up with Jim?
"Kenny Danielson" wrote in message nk.net... OK Juan, here's your first. I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... .......................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain...................................... 
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#2
August 24th 03, 05:48 PM
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Wasn't able to reach him personally.
"Juan E Jimenez" wrote in message news:sVW1b.183267$Oz4.49306@rwcrnsc54... Did you bring this matter up with Jim? "Kenny Danielson" wrote in message nk.net... OK Juan, here's your first. I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... .......................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain......................................
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#3
August 24th 03, 05:50 PM
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So you didn't try email...
"Kenny Danielson" wrote in message k.net... Wasn't able to reach him personally. "Juan E Jimenez" wrote in message news:sVW1b.183267$Oz4.49306@rwcrnsc54... Did you bring this matter up with Jim? "Kenny Danielson" wrote in message nk.net... OK Juan, here's your first. I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... .......................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain......................................
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#4
August 25th 03, 01:51 AM
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Only to customer service - not Irwin specifically. Tried to phone Irwin
without success. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:k162b.244833$YN5.164996@sccrnsc01... So you didn't try email... "Kenny Danielson" wrote in message k.net... Wasn't able to reach him personally. "Juan E Jimenez" wrote in message news:sVW1b.183267$Oz4.49306@rwcrnsc54... Did you bring this matter up with Jim? "Kenny Danielson" wrote in message nk.net... OK Juan, here's your first. I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... .......................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain......................................
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#5
August 25th 03, 03:28 AM
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It's a lot easier to get a hold of him through email.
"Kenny Danielson" wrote in message nk.net... Only to customer service - not Irwin specifically. Tried to phone Irwin without success. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:k162b.244833$YN5.164996@sccrnsc01... So you didn't try email... "Kenny Danielson" wrote in message k.net... Wasn't able to reach him personally. "Juan E Jimenez" wrote in message news:sVW1b.183267$Oz4.49306@rwcrnsc54... Did you bring this matter up with Jim? "Kenny Danielson" wrote in message nk.net... OK Juan, here's your first. I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... .......................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain......................................
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