Bose Headsets

My primary flight instructor ran over his old DC's with his car (I saw
it happen, and there didn't appear to be a single salvagable part on the
headset). When buying a replacment, he mentioned what had happened and
the clerk suggested he call DC and tell them what had happened. He
did,and they told him to send them the headset. They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

Ray Andraka wrote:

My primary flight instructor ran over his old DC's with his car
snip
They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

Given the cost of the Bose, I cannot imagine someone being so careless as
to letting them end up in such a precarious position.

--
Peter

Peter R. wrote:


Given the cost of the Bose, I cannot imagine someone being so careless as
to letting them end up in such a precarious position.

Same could be said for the DC's. Fact was, he accidently left them on
the roof of his car, and when backing out they fell off and the front
tire went right over them. Heck, if people can do that with babies in
car seats....

On Thu, 15 Jun 2006 16:34:25 -0400, Ray Andraka
wrote:

I just sent a 16-year old DC headset back for repairs (it had
intermittent wiring / audio problems). I bought it new 16 years ago.
Guess I ain't as lucky as some other folks here on the list, 'cause
DC offered to repair the headset for $79 + shipping (a 5-year
warranty time-span limit was mentioned in the "repair estimate" e-mail
reply from a DC customer service representative).

For the record, I don't mind paying the $80 to fix the DC headset
(after all, it has given me 16+ years of trouble-free service). Just
thought I'd mention that they apparently aren't giving everyone
"Nordstroms style" (no questions asked, replace or repair
for free) service with regards to returns and / or repairs....

Since I'm typing, anyone here installed the ANR retrofit kit from
Headsets Inc. into their DC headset?

http://www.headsetsinc.com/
http://www.avweb.com/news/reviews/182561-1.html

I was thinking perhaps this may be a relatively inexpensive way to
move up from a passive attenuation headset to an ANR one....

Bela P. Havasreti


My primary flight instructor ran over his old DC's with his car (I saw
it happen, and there didn't appear to be a single salvagable part on the
headset). When buying a replacment, he mentioned what had happened and
the clerk suggested he call DC and tell them what had happened. He
did,and they told him to send them the headset. They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

Bela P. Havasreti wrote:
I just sent a 16-year old DC headset back for repairs (it had
intermittent wiring / audio problems). I bought it new 16 years ago.
Guess I ain't as lucky as some other folks here on the list, 'cause
DC offered to repair the headset for $79 + shipping (a 5-year
warranty time-span limit was mentioned in the "repair estimate" e-mail
reply from a DC customer service representative).

Oh, good. Then it wasn't just me.

Simular story, although my story is dated as a couple of years ago. I think the
era of DC "all fixed, no questions asked" policy is long past.

--
Frank Stutzman
Bonanza N494B "Hula Girl"
Hood River, OR

Bela,

Since I'm typing, anyone here installed the ANR retrofit kit from
Headsets Inc. into their DC headset?


I installed it in a DC clone, a Softcomm Red Baron. Works like a charm
for the price. However, if you are the least bit interested in other
new features, like music and cell phone input, shell out a bit more and
get a Lightspeed QFR XCx or one of the pilotshop-branded versions of
that, as offered by Avshop, for example.

--
Thomas Borchert (EDDH)

Somehow, I don't see Bose doing that.

Bose are pretty good on this stuff. My Aviation-X had one ear piece
stop working, so I shipped it to Bose (with credit card details) for
repair. It came back in a week with the repair done free-of-charge, and
with the cable, head pad and ear pads all replaced, and modified to the
current rev level. They even called and offered me a loaner for the
week it was away, should I need one for flying. Not bad, considering I
wasn't even the original purchaser of the headset -- it came with the
airplane, and was several years old.

In article Azjkg.31060$ZW3.22692@dukeread04,
Ray Andraka wrote:

My primary flight instructor ran over his old DC's with his car (I saw
it happen, and there didn't appear to be a single salvagable part on the
headset). When buying a replacment, he mentioned what had happened and
the clerk suggested he call DC and tell them what had happened. He
did,and they told him to send them the headset. They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

I wouldn't be surprised if Bose would offer premium service, as they
sell premium products at premium prices.

However, there's a big difference between requiring a company's customer
service because you just backed over the headset with your car, and
requiring a company's service because of repeated defects in manufacture
(I will refrain from mentioning names.)



JKG

"Jonathan Goodish" wrote in message
...
In article Azjkg.31060$ZW3.22692@dukeread04,
Ray Andraka wrote:

My primary flight instructor ran over his old DC's with his car (I saw
it happen, and there didn't appear to be a single salvagable part on the
headset). When buying a replacment, he mentioned what had happened and
the clerk suggested he call DC and tell them what had happened. He
did,and they told him to send them the headset. They sent him a
replacment free of charge within a week. It isn't like the one he ran
over was a new headset either, they were about 8 years old. Somehow, I
don't see Bose doing that.

I wouldn't be surprised if Bose would offer premium service, as they
sell premium products at premium prices.

They are also champions at selling hype. I have always considered Bose a
marketing company not a technology company.

In article ,
"Dave Stadt" wrote:
They are also champions at selling hype. I have always considered Bose a
marketing company not a technology company.

I am not an audiophile, but I know that many so-called audiophiles and
"experts" hold that opinion. I will only say that Bose equipment sounds
a heck of a lot better than most (and I have heard other very high-end
audio equipment.) If it sounds better, I couldn't care less about the
engineering. That being said, I consider Bose to be a consumer products
company and not a professional products company.



JKG