Been ripped by AS&S deceptive freight pricing???

"Juan E Jimenez" wrote in message t...

"Ron Natalie" wrote in message
m...

Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that
the EDM-800 I ordered would ship immediately. Now almost three weeks
later
I get a letter saying it will drop ship from JPI sometime at the end of
the month.

Sounds to me like JPI ****ed up again.

How so, I didn't purchase the unit from JPI, I purchased it from Spruce.
They never indicated that they didn't stock them and were drop-shipping
them from JPI. They never told me in the intervening three weeks when
the shipping date might me. I was totally in the dark.

Just absolutely typical of my dealings with Spruce. Can't ever count on them.
Wouldn't use them for anything time critical.

"Ron Natalie" wrote in message
m...

How so, I didn't purchase the unit from JPI, I purchased it from Spruce.

They never indicated that they didn't stock them and were drop-shipping
them from JPI. They never told me in the intervening three weeks when
the shipping date might me. I was totally in the dark.

Just absolutely typical of my dealings with Spruce. Can't ever count on
them.
Wouldn't use them for anything time critical.

A while back I wrote a long article in Aero-News about Microair's production
and sales issues, and the fact that there were a lot of distributors and
dealers ****ed off about the issue, having to deal with angry customers and
having to return money. I interviewed some half-dozen avionics resellers,
including AS&S, and they were all uniformly ****ed at the manufacturer. The
distributor, EDMO, had at the time an order backlog going back almost a
year.

It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit. Very few companies in this industry (or in any
industry) stock items in their own warehouse when the items don't move
quickly. That would be a waste of funds tied up in inventory for no reason,
and in this economy, it would be irresponsible to do that. In the
foodservice business, for example, inventory management is even more
critical due to the perishable nature of the goods.

What the dealer does is take the manufacturer at their word that they are
going to ship (drop- or direct) when an order is sent, and sell the items
based on the statements of the manufacturer. There are huge warehousing and
inventory management operations in the US who do this for a living. For
example, UPS has inventory management services where they set up systems to
very quickly fulfill orders.

Customers are not normally told this because most customers don't care where
the unit comes from. In this, as in Microair's case, the fault lies not with
the dealer who took the manufacturer's word, but with the manufacturer.

As to notification, I don't know if you told AS&S to notify you of back
orders. There's an option on the web site ordering system to tell them
whether or not you want your order shipped partially or only shipped when
complete. The status of my orders are usually available on the website. If I
remember correctly, the status even says when the order has been picked from
the warehouse, shipped, etc.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Juan

Juan E Jimenez wrote:

As to notification, I don't know if you told AS&S to notify you of back
orders.

Any vender I have ever dealt with automatically told me if there was a back
order. I didn't have to ask them to.

Warren

So does AS&S when they send you email notification of the order acceptance.
shrug

"Warren & Nancy" wrote in message
...

Juan E Jimenez wrote:

As to notification, I don't know if you told AS&S to notify you of back
orders.

Any vender I have ever dealt with automatically told me if there was a
back
order. I didn't have to ask them to.

Warren

"Juan E Jimenez" wrote in message news:xyq2b.257137$uu5.58962@sccrnsc04...
So does AS&S when they send you email notification of the order acceptance.

Nope. First I heard that I was getting drop shippment that was delayed close to 30 days was
last week and it was sent by postal mail.

Whatever. Maybe they just don't like you. It must be a personal thing. They
picked you from all their customers to f*ck with just for the hell of it,
since they obviously don't have anything better to do. They just sit all day
long, sipping tea and waiting for Natalie to place an order, a cheer goes up
from the order processing desk and the entire company revolves around making
sure you don't get what you want in a timely fashion.

Deal with it.

plonk!

"Ron Natalie" wrote in message
m...

"Juan E Jimenez" wrote in message
news:xyq2b.257137$uu5.58962@sccrnsc04...
So does AS&S when they send you email notification of the order
acceptance.

Nope. First I heard that I was getting drop shippment that was delayed
close to 30 days was
last week and it was sent by postal mail.

"Juan E Jimenez" wrote in message news:uHp2b.193527
It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit.

I don't care if they stock the unit or not. They should have indicated at the time
they purchased it whether they did or not. If they said: this gets drop shipped
from JPI and it's typically three weeks or something along those lines, that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Customers are not normally told this because most customers don't care where
the unit comes from.

Customers not only have a right to know it's the DAMN law with regard to mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of what was
required of them. Certainly NOT the ultimate in customer service. It matters not
what JPI told them or what JPI's ship time was.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Again you continuallly display your arrogant ignorance and blind defense of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong. Your continual defense of scoundrels like
Bede and Campbell is telling. You haven't a ****ing clue as to what my
situation or background is but you're happy to make up lies about me to
bolster your silly arguments. I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

"Ron Natalie" wrote in message
m...

I don't care if they stock the unit or not. They should have indicated
at the time
they purchased it whether they did or not. If they said: this gets drop
shipped
from JPI and it's typically three weeks or something along those lines,
that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.

Customers not only have a right to know it's the DAMN law with regard to
mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of
what was
required of them.

No they didn't. The bare minimum is four weeks.

Again you continuallly display your arrogant ignorance and blind defense
of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong.

Get a life, Natalie. You still don't have a f*cking clue. I've never
"smoozed" with Jim Irwin. I've exchanged email with him, I've only met him
at his booth's in OSH and SNF and that's it. Ask him or anyone who works for
his company and see what they tell you.

Your continual defense of scoundrels like Bede and Campbell is telling.

Oh, so _this_ is what it's about. Again? Boring.

I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

"Juan E Jimenez" wrote in message news:z3r2b.257480$uu5.58221@sccrnsc04...


Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

Add to the list of problems you have the fact you can't read. I said, if I treated
people that way we'd be out of business. We however, deal with an industry
that expects a much higher level of customer service than the homebuilding
community.

In article , "Ron Natalie"
writes:



Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



Ron,

You are wasting you time with this idiot. Jaun has proven time and again that
the only facts that he will recognize are the ones that he wants to see. You
can show him the facts in any form possible and he will simply ignore them if
they don't agree with his conclusions. Don't waste your time arguing with him,
you can't win and he will always have to get in the last word.


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)