Been ripped by AS&S deceptive freight pricing???

"Juan E Jimenez" wrote in message news:uHp2b.193527
It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit.

I don't care if they stock the unit or not. They should have indicated at the time
they purchased it whether they did or not. If they said: this gets drop shipped
from JPI and it's typically three weeks or something along those lines, that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Customers are not normally told this because most customers don't care where
the unit comes from.

Customers not only have a right to know it's the DAMN law with regard to mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of what was
required of them. Certainly NOT the ultimate in customer service. It matters not
what JPI told them or what JPI's ship time was.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Again you continuallly display your arrogant ignorance and blind defense of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong. Your continual defense of scoundrels like
Bede and Campbell is telling. You haven't a ****ing clue as to what my
situation or background is but you're happy to make up lies about me to
bolster your silly arguments. I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

"Ron Natalie" wrote in message
m...

I don't care if they stock the unit or not. They should have indicated
at the time
they purchased it whether they did or not. If they said: this gets drop
shipped
from JPI and it's typically three weeks or something along those lines,
that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.

Customers not only have a right to know it's the DAMN law with regard to
mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of
what was
required of them.

No they didn't. The bare minimum is four weeks.

Again you continuallly display your arrogant ignorance and blind defense
of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong.

Get a life, Natalie. You still don't have a f*cking clue. I've never
"smoozed" with Jim Irwin. I've exchanged email with him, I've only met him
at his booth's in OSH and SNF and that's it. Ask him or anyone who works for
his company and see what they tell you.

Your continual defense of scoundrels like Bede and Campbell is telling.

Oh, so _this_ is what it's about. Again? Boring.

I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

"Juan E Jimenez" wrote in message news:z3r2b.257480$uu5.58221@sccrnsc04...


Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

Add to the list of problems you have the fact you can't read. I said, if I treated
people that way we'd be out of business. We however, deal with an industry
that expects a much higher level of customer service than the homebuilding
community.

In article , "Ron Natalie"
writes:



Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



Ron,

You are wasting you time with this idiot. Jaun has proven time and again that
the only facts that he will recognize are the ones that he wants to see. You
can show him the facts in any form possible and he will simply ignore them if
they don't agree with his conclusions. Don't waste your time arguing with him,
you can't win and he will always have to get in the last word.


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)

"Ron Natalie" wrote in message
m...

I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that.

Wrong. On both counts. You must be related to John Ashcroft, you don't mind
posting criticism of people but don't like it when someone does the same to
you.

Deal with it.