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On Sun, 30 Jul 2006 02:02:32 GMT, Jose
wrote in :: Wouldn't it be more productive to listen to the area weather synopsis (or other topical information) while you're waiting? No. The area being read to me by a machine is probably not the one I'm interested in, I'm going to get the same information in a moment (or spend an equal amount of time saying "no thanks, the ancient recording is sufficient, no need to give me the area forecast for {insert list of areas}, and more than likely, if I'm on hold, I want to put the call on speakerphone so I can be productive by doing what =I= want to do, rather than what a machine is telling me to listen to. So, if I read you correctly, you would prefer silence to music or information? |
#2
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So, if I read you correctly, you would prefer silence to music or
information? Yes. An occasional beep to assure me that I'm still connected would be nice, and an OPTIONAL "press 5 to listen to [whatever] while holding, you won't lose your place" would be ok if stated ONCE ONLY at the beginning of the hold. Otherwise, I wish all holds were silent. Jose -- The monkey turns the crank and thinks he's making the music. for Email, make the obvious change in the address. |
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On Sun, 30 Jul 2006 02:33:14 GMT, Jose
wrote in :: An occasional beep to assure me that I'm still connected would be nice, and an OPTIONAL "press 5 to listen to [whatever] while holding, ... That sound like a reasonable solution. I wonder what it would take to implement it? |
#4
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An occasional beep to assure me that I'm still connected would be
nice, and an OPTIONAL "press 5 to listen to [whatever] while holding, ... That sound like a reasonable solution. I wonder what it would take to implement it? A decision maker who cared. Perhaps I'm too cynical, but I've been on hold for more hours than I've been flying. I suppose feedback on their web site would test whether or not such input is really welcome. They did ask for feedback. Jose -- The monkey turns the crank and thinks he's making the music. for Email, make the obvious change in the address. |
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