NATCA Going Down in Flames

On Sat, 09 Sep 2006 05:20:43 GMT, "Grumman-581"
wrote:

"Matt Barrow" wrote in message
...
Small wonder the IT field is now over in Asia.

No, it's going over there because the upper level managers who make these
sorts of decisions have no technical knowledge whatsoever... They think
entirely of headcount and if they can get two or three foreign heads for the
cost of one domestic head, they'll do it... They don't understand that you
are basically getting heads who can do little more than answer the ****in'
phone (and not all that well, even at that)...

To be fair there are a lot of good programmers in India. They come
over here to get their degrees and then go back home to work for
peanuts compared to what we were paid. OTOH that is a fortune compared
to others in the same country. And these programmers aren't the ones
answering the phone. Like here, the help departments are the newest
hires at the bottom of the totem pole. I sometimes think they are on
the help line to practice their English because I know I've gotten
some who had no idea as to what I'd been saying.

I don't know how many times I had to explain the one problem, but
finally the woman on the other end gave me step-by-step instructions
as to what I should do. She finally understood (I think) when I
explained I'd been trying to tell here I'd already done that.
Unfortunately I'd reached a point which was beyond her and I was
passed on to another person.

OTOH some of the worst companies to deal with are state side and will
happily... er... never mind. just read Gripe Line on Verizon.



Roger Halstead (K8RI & ARRL life member)
(N833R, S# CD-2 Worlds oldest Debonair)
www.rogerhalstead.com