Sebring and Hitlaw

"olympusE1" wrote in message
ps.com...
...oh I don't think you care, Mr. Jimenez... my threshold for
self-delusion is far below yours.

Oh, bull****. I'm still waiting for you to have the balls to confront me at
OSH like you said you would, years ago. Shut up and go back to your high
chair, boy.

And as for "Certified Computer Network Expert" I got that from YOUR BD5
website. You've spent "320 hours of study and 800 pages of reading" to
have achieved the certification from the firm for which you now lecture
under contract according to your website.

Your reading skills suck. The certification has nothing to do with networks.


BTW, why do you have images on your "web site" from companies who fired you?
Isn't that unethical?



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I love the small print at the bottom of the Certificate..."The ITIL
certification scheme is officially supported by" ... SCHEME...I LOVE IT!

What IS I.T.? Last time I checked IT had to do with Information
Technology (specifically, the exchange of information between
computers). Computers exchange information over networks. How can you
get a Manager's Certificate in IT Service Management without knowing
networking?

I'm attending the University of Wisconsin and am close to graduating
with a Bachelor's in Information and Communications Technology. They
also offer a degree in Information Technology Management (which sounds
like your certificate). Here is a snippet from that course of study:


"The technical curriculum in the telecommunication area focuses on
contemporary methods of analysis, design, and telecommunication systems
solutions. Technical courses are delivered in areas including telephony,
networking, telecommunication policy and regulation, administration,
video, imaging, and multimedia. Students completing this program will
earn these highly respected certifications: Cisco CCNA and CCDA and one
or more of the following: Cisco CCNP and Cisco CCDP."

Hmmm...involves NETWORKING.

Scott




Juan Jimenez wrote:



Your reading skills suck. The certification has nothing to do with networks.

Close to graduating with a degree in ICT and doesn't know the difference
between systems management and service management, and has not been
introduced to ITIL or its ITSM component, the defacto worldwide standard for
_service_ management, which has nothing to do with managing networks. That's
about par for what universities put out these days as an excuse for
graduates. You should be asking for a refund.

Educate yourself, kiddo. Trust me when I tell you it would behoove you to be
aware of a service management framework on which IBM, HP, Microsoft and many
other worldwide companies base their service management methodologies. If
you don't think this is important, go to monster.com, enter ITIL as a search
term and watch what comes out. As of right no less than 866 job posting
mention it and/or require it. Top it off with the fact that the federal
government will soon require it as a prerequisite to doing business (on the
basis of ISO 20000) and maybe you'll get the picture.

http://www.itil.co.uk

Juan

"Scott" wrote in message
.. .
I love the small print at the bottom of the Certificate..."The ITIL
certification scheme is officially supported by" ... SCHEME...I LOVE IT!

What IS I.T.? Last time I checked IT had to do with Information
Technology (specifically, the exchange of information between computers).
Computers exchange information over networks. How can you get a Manager's
Certificate in IT Service Management without knowing networking?

I'm attending the University of Wisconsin and am close to graduating with
a Bachelor's in Information and Communications Technology. They also
offer a degree in Information Technology Management (which sounds like
your certificate). Here is a snippet from that course of study:


"The technical curriculum in the telecommunication area focuses on
contemporary methods of analysis, design, and telecommunication systems
solutions. Technical courses are delivered in areas including telephony,
networking, telecommunication policy and regulation, administration,
video, imaging, and multimedia. Students completing this program will earn
these highly respected certifications: Cisco CCNA and CCDA and one or more
of the following: Cisco CCNP and Cisco CCDP."

Hmmm...involves NETWORKING.

Scott




Juan Jimenez wrote:



Your reading skills suck. The certification has nothing to do with
networks.



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So, tell me what an IT Service Manager does. Spell it out. In our
company, we have an IT Manager that sets up routers, switches, etc. Has
to know how to use a computer and how to set them up to work over
networks so that information can be exchanged. Do you manage service
people at GeekSquad or do you manage people who setup and maintain
corporate networks?

The whole point of this goes back to a bunch of us (supposedly
uneducated types) who found Hitlaw in the FAA database using the
simplest of search procedures, with "no" IT knowledge of any sort and
you, the IT expert couldn't do it. How can you manage people if you
can't do the work yourself? As a manager, if you were required to fill
in for a vacation of one of your subordinates, how could you do their job?

Scott


Juan Jimenez wrote:
Close to graduating with a degree in ICT and doesn't know the difference
between systems management and service management, and has not been
introduced to ITIL or its ITSM component, the defacto worldwide standard for
_service_ management, which has nothing to do with managing networks. That's
about par for what universities put out these days as an excuse for
graduates. You should be asking for a refund.

Educate yourself, kiddo. Trust me when I tell you it would behoove you to be
aware of a service management framework on which IBM, HP, Microsoft and many
other worldwide companies base their service management methodologies. If
you don't think this is important, go to monster.com, enter ITIL as a search
term and watch what comes out. As of right no less than 866 job posting
mention it and/or require it. Top it off with the fact that the federal
government will soon require it as a prerequisite to doing business (on the
basis of ISO 20000) and maybe you'll get the picture.

http://www.itil.co.uk

Juan

"Scott" wrote in message
.. .

I love the small print at the bottom of the Certificate..."The ITIL
certification scheme is officially supported by" ... SCHEME...I LOVE IT!

What IS I.T.? Last time I checked IT had to do with Information
Technology (specifically, the exchange of information between computers).
Computers exchange information over networks. How can you get a Manager's
Certificate in IT Service Management without knowing networking?

I'm attending the University of Wisconsin and am close to graduating with
a Bachelor's in Information and Communications Technology. They also
offer a degree in Information Technology Management (which sounds like
your certificate). Here is a snippet from that course of study:


"The technical curriculum in the telecommunication area focuses on
contemporary methods of analysis, design, and telecommunication systems
solutions. Technical courses are delivered in areas including telephony,
networking, telecommunication policy and regulation, administration,
video, imaging, and multimedia. Students completing this program will earn
these highly respected certifications: Cisco CCNA and CCDA and one or more
of the following: Cisco CCNP and Cisco CCDP."

Hmmm...involves NETWORKING.

Scott




Juan Jimenez wrote:



Your reading skills suck. The certification has nothing to do with
networks.

"Scott" wrote in message
.. .
So, tell me what an IT Service Manager does.

Consults in implementations of ITIL/IT Service Management and/or leads the
same.

Spell it out. In our company, we have an IT Manager that sets up
routers, switches, etc.

Wrong answer. You're making the common mistake of confusing ICT
Infrastructure Management with IT Service Management. Go read the site I
gave you, you will find it eye-opening.



--
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Why get a refund? I want to work with the equipment, not sit on my ass
and boss others around and take all the glory for their fine work...I
guess I got an extra dose of humility when they were handing it out.

Scott





Juan Jimenez wrote:

Close to graduating with a degree in ICT and doesn't know the difference
between systems management and service management, and has not been
introduced to ITIL or its ITSM component, the defacto worldwide standard for
_service_ management, which has nothing to do with managing networks. That's
about par for what universities put out these days as an excuse for
graduates. You should be asking for a refund.

Educate yourself, kiddo. Trust me when I tell you it would behoove you to be
aware of a service management framework on which IBM, HP, Microsoft and many
other worldwide companies base their service management methodologies. If
you don't think this is important, go to monster.com, enter ITIL as a search
term and watch what comes out. As of right no less than 866 job posting
mention it and/or require it. Top it off with the fact that the federal
government will soon require it as a prerequisite to doing business (on the
basis of ISO 20000) and maybe you'll get the picture.

http://www.itil.co.uk

Juan

"Scott" wrote in message
.. .
Why get a refund? I want to work with the equipment, not sit on my ass
and boss others around and take all the glory for their fine work...I
guess I got an extra dose of humility when they were handing it out.

Scott

You'll figure it out when you grow up. IT Service Management is not about
bossing anyone around.



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So I ask AGAIN, what is it? I don't claim to know everything like you
always do. No matter what topic comes up, you seem to know all about it
and expect everyone else to know it and won't answer specific questions
asked of you. This is the closest thing I found for a job description
(and don't bother giving me the "it ain't the same thing as an IT
SERVICE Manager" -- at the site I looked at, I didn't see IT Service
Magaer -- http://www.salary.com/ ):

Information Technology Manager
Manages the information technology department in accordance with
organizational policies and goals. Ensures proper functioning of
company's information processing system and makes upgrades as necessary.
Helps business operations utilize information systems to improve
efficiency. Keeps computer equipment, hardware, and software updated to
meet organizational needs. Follows appropriate programming procedures.
Requires a bachelor's degree and at least 5 years of experience in the
field or in a related area. Familiar with a variety of the field's
concepts, practices, and procedures. Relies on extensive experience and
judgment to plan and accomplish goals. Performs a variety of tasks. May
lead and direct the work of others. A wide degree of creativity and
latitude is expected. Typically reports to top management.

I figure you can't answer the questions because you really don't know
what you're talking about. All you keep doing is telling people to grow
up and get a clue. So, I'll give you a grown up answer. Stick your
****ty attitude up your ass. I'm done being patient with you. Civility
doesn't work with you so in this one case, I'll stoop down to your level.

Scott



Juan Jimenez wrote:
"Scott" wrote in message
.. .

Why get a refund? I want to work with the equipment, not sit on my ass
and boss others around and take all the glory for their fine work...I
guess I got an extra dose of humility when they were handing it out.

Scott


You'll figure it out when you grow up. IT Service Management is not about
bossing anyone around.

"Scott" wrote in message
.. .
So I ask AGAIN, what is it?

I already told you it's about service management, not systems management, I
pointed you to the source of knowledge. Read. www.itil.co.uk.

Information Technology Manager

Not even close. Go to monster.com and search for ITIL.

And please clean the foam off the floor when you're done whining....

Juan



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