If user fees go into effect I'm done

Grumman-581 wrote in
:

Having dealt with quite a few of the various voice response systems over
the years, I would have to say that such a system would pretty much
ensure that I never called for a briefing again... When you have the
repeat the same damn think 10 times and the ****in' system *still*
doesn't recognize what you're trying to say, they're basically ****in'
useless... The menu systems that require touchtone responses are quite a
bit better since they are working with fairly discrete responses that
all phones need to be able to generate in order to even dial a number...

I agree with you - the system should use touch-tone dialing for selection.
IVR as a category predates the voice recognition capability that exists
today. It implies responses by callers to voice prompts, not necessarily
voice responses, though.

My biggest problem with the ones that try to do voice recognition is that
they only seem to work if there is absolutely no background noise, which is
unrealistic to happen in a car or plane (or even at home with the kids)...

That being said, our FSS currently offers callers the ability to hear any
of about 2 dozen weather reports for popular routes and areas. It also
allows callers to file a flight plan as a recording.

I believe the evolution of the system is to voice prompts that allow you to
easily get you the information you need, along with a small group of
national customer support reps who help people who are having trouble from
a single location.

Have I missed the wisecracks about outsourcing briefings to Bangalore?

Don

I agree with you - the system should use touch-tone dialing for selection.

That's the least of it. I find the robots way too chatty.

"Thank you for calling the New England Flight Service Station, one of
twelve FAA superstations covering the country. We hope you are having a
good day, and are eagerly waiting to help you file your flight plan,
plan your flight, get weather briefings, and find out about TFRs and
other flight restrictions. Lets get going! To begin with, I'll have to
ask you a few questions. Are you calling from your home phone number as
registered with the FAA? You can say yes, no, or I don't know. Or, you
can use the touch tone keypad. For yes, press nine, or "y". For no,
press six, or "n". If you don't know whether this number is registesred
with the FAA as your primary phone number, press 4, or "i".

(tweep)

Thank you for your response. You have indicated that this is your home
phone. Remember, to go back, at any time, you can say "go back", or you
can press the two key, or "b". (wakawakawaka) I've located your
record. I see you usually fly a cessna cardinal, November three four
seven Lima Charlie. Is this the aircraft you will be using today? You
can You can say yes, or no. Or, you can use the touch tone keypad. For
yes, press nine, or "y". For no, press six, or "n".

(tweep)

Thank you for your response. I'm so happy to help you. Now, would you
like a weather briefing? If so, press the nine key (or "w"). IF you
would just like to hear about TFRs, press the eight key, or "t". If
you would.......

(click)

Jose
--
Humans are pack animals. Above all things, they have a deep need to
follow something, be it a leader, a creed, or a mob. Whosoever fully
understands this holds the world in his hands.
for Email, make the obvious change in the address.

Jose wrote in
news
That's the least of it. I find the robots way too chatty.

What, you never get a chatty briefer?

I find the robots way too chatty.
What, you never get a chatty briefer?

Thems I can silence. Robots are far more potent.

Jose
--
Humans are pack animals. Above all things, they have a deep need to
follow something, be it a leader, a creed, or a mob. Whosoever fully
understands this holds the world in his hands.
for Email, make the obvious change in the address.

"Jose" wrote in message
news
[hilarious automated FSS transcript deleted]

Jose,

I can't tell if that's an actual transcript or if you just made it up. It
seems much too realistic to be fictional.

Still laughing!

Jon

In article ,
Jose wrote:

I agree with you - the system should use touch-tone dialing for selection.

That's the least of it. I find the robots way too chatty.

"Thank you for calling the New England Flight Service Station, one of
twelve FAA superstations covering the country. We hope you are having a
good day, and are eagerly waiting to help you file your flight plan,
plan your flight, get weather briefings, and find out about TFRs and
other flight restrictions. Lets get going! To begin with, I'll have to
ask you a few questions. Are you calling from your home phone number as
registered with the FAA? You can say yes, no, or I don't know. Or, you
can use the touch tone keypad. For yes, press nine, or "y". For no,
press six, or "n". If you don't know whether this number is registesred
with the FAA as your primary phone number, press 4, or "i".

(tweep)

Thank you for your response. You have indicated that this is your home
phone. Remember, to go back, at any time, you can say "go back", or you
can press the two key, or "b". (wakawakawaka) I've located your
record. I see you usually fly a cessna cardinal, November three four
seven Lima Charlie. Is this the aircraft you will be using today? You
can You can say yes, or no. Or, you can use the touch tone keypad. For
yes, press nine, or "y". For no, press six, or "n".

(tweep)

Thank you for your response. I'm so happy to help you. Now, would you
like a weather briefing? If so, press the nine key (or "w"). IF you
would just like to hear about TFRs, press the eight key, or "t". If
you would.......

(click)

Jose

Sounds reasonable, except it should be "For yes, press niner".