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On Feb 21, 5:00*pm, Bernie wrote:
I'm wondering what other owners of older DG ships think of DG's requirement to pay a fee upfront in order to purchase parts and software to maintain their gliders. I own a DG 202/17. LL DG is now refusing to sell parts to US customers without service contracts. Companies have traditionally spent a lot of money making consumers want to buy their products. That is what we are used to, and expect. In this case DG has told us that we have to buy their product, and came up way short of making us want to. This is a terrible marketing strategy that has more in common with the US tax code than a valid sales plan. I suspect that they are even now trying to come up with some face saving way to mitigate the damage caused by this ill conceived plan. |
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On Feb 22, 5:28*pm, SF wrote:
On Feb 21, 5:00*pm, Bernie wrote: I'm wondering what other owners of older DG ships think of DG's requirement to pay a fee upfront in order to purchase parts and software to maintain their gliders. I own a DG 202/17. LL DG is now refusing to sell parts to US customers without service contracts. *Companies have traditionally spent a lot of money making consumers want to buy their products. *That is what we are used to, and expect. *In this case DG has told us that we have to buy their product, and came up way short of making us want to. *This is a terrible marketing strategy that has more in common with the US tax code than a *valid sales plan. *I suspect that they are even now trying to come up with some face saving way to mitigate the damage caused by this ill conceived plan. With my apologies to all DG and LS owners: RIP DG |
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