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#1
November 5th 03, 01:16 AM
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Ron Wanttaja wrote:
They hadn't sent it to the address I'd given them. They hadn't sent it to the address that their email to ME said they were sending it to. No, they'd sent it to the address where I was living the last time I ordered from them...ten years ago. What did they do when you told them about the foul-up? For me it's not so much the slipups (so long as they're infrequent) but how they deal with them. Wicks, as I recall, has never messed up an order of mine, but they've sure worked hard to correct *my* errors and have bailed me out more than once. Dave 'tip o' the hat' Hyde 
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#2
November 5th 03, 01:33 AM
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Likewise I can't say enough good things about Wicks.....I've always
got great service from super good people.
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#3
November 5th 03, 04:23 AM
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On Wed, 05 Nov 2003 01:16:24 GMT, Dave Hyde wrote:
Ron Wanttaja wrote: They hadn't sent it to the address I'd given them. They hadn't sent it to the address that their email to ME said they were sending it to. No, they'd sent it to the address where I was living the last time I ordered from them...ten years ago. What did they do when you told them about the foul-up? They sent it to me, on the same ground shipping I'd originally requested. They didn't volunteer to send it express, nor did I suggest it. Ron Wanttaja
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#4
November 5th 03, 11:43 PM
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They sent me the wrong size. When advised of this, they sent the correct
size at no charge and told me to keep the "wrong" stuff and they were sorry. My previous supplier (who has thousands of my dollars) would have tried to blame me for the error, etc. Kenny Danielson, Coeur d'Alene, Idaho "Dave Hyde" wrote in message ... Ron Wanttaja wrote: They hadn't sent it to the address I'd given them. They hadn't sent it to the address that their email to ME said they were sending it to. No, they'd sent it to the address where I was living the last time I ordered from them...ten years ago. What did they do when you told them about the foul-up? For me it's not so much the slipups (so long as they're infrequent) but how they deal with them. Wicks, as I recall, has never messed up an order of mine, but they've sure worked hard to correct *my* errors and have bailed me out more than once. Dave 'tip o' the hat' Hyde
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