Contest Insurance Grumblings

All my dealings with Costello have been via email, and they have given
tremendous service. Fast and very friendly.



On 4/4/2012 7:36 AM, Sean Fidler wrote:
To be perfectly honest, every time I talk to Costello (including yesterday) it feels rude, short and uncomfortable. We have a number of pilots in our area who currently use them. In addition I insure a contest and a large hangar thru them. If you listened to the phone calls we have made with fairly simple questions you would think that we were bill collectors instead of paying customers of several years...it is frankly getting that bad. I am strongly considering a change.

I am very disappointed in their general customer care, consistent poor demeanor and very distinct lack of friendly-ness. This is not just I but a number of others and we have all been discussing it recently. Nothing is more important to me after spending 5k a year with someone (2 gliders, hangar, contest). We should be treated like gold, not like a piece of dog****.

Anyone else know what I am talking about?

Sean
F2