Poor service and bad attitude from LXNAV

Tim,

I echo Richard's comment, in my experience of 40+ years Uros provides the
best support and best attitude of any manufacturer in the soaring field I
have ever come across. This week I mailed my AHRS to him and sent an email
to ask if it had arrived safely, he instantly emailed back a photograph of
what was wrong with it (and that was not LX Navs fault....).

A story I like about Uros was from a customer who phoned him with a query.
The phone was answered instantly, there was the noise of a vario singing in
the background. Uros was doing some product testing and not in the lab....


Mike

At 18:37 27 November 2012, David Reitter wrote:
On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
I have never seen a supplier in the
soaring field in twenty-five years provide such poor service and
display such a negative attitude.=20

You know, I built a Bluetooth adapter from parts for my LXNAV v7 using
the
=
documentation provided in the manual. =20

Isn't the Oudie a proprietary product made by a company other than LXNAV?

=
I mean, LXNAV documents their technology and provides a PDA compatible
inte=
rface (e.g., TTL level signals!). How you get an Oudie to accept a
serial
=
signal via the USB port is not LXNAV's issue. How they wire up their own
c=
ables is not something you can expect them to document (try asking Apple
fo=
r the full schematics of their latest $3000 laptop!).

Either way, I have had good interactions with LXNAV in the past with some
f=
ruitful idea exchange (and some of it led to the first XCSoar driver for
th=
e V7!)

On Nov 27, 7:27*pm, Michael Clarke
wrote:
Tim,

I echo Richard's comment, in my experience of 40+ years Uros provides the
best support and best attitude of any manufacturer in the soaring field I
have ever come across. This week I mailed my AHRS to him and sent an email
to ask if it had arrived safely, he instantly emailed back a photograph of
what was wrong with it (and that was not LX Navs fault....).

A story I like about Uros was from a customer who phoned him with a query..
The phone was answered instantly, there was the noise of a vario singing in
the background. Uros was doing some product testing and not in the lab.....

Mike

At 18:37 27 November 2012, David Reitter wrote:





On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
*I have never seen a supplier in the
soaring field in twenty-five years provide such poor service and
display such a negative attitude.=20

You know, I built a Bluetooth adapter from parts for my LXNAV v7 using
the
=
documentation provided in the manual. =20

Isn't the Oudie a proprietary product made by a company other than LXNAV?
=
I mean, LXNAV documents their technology and provides a PDA compatible
inte=
rface (e.g., TTL level signals!). *How you get an Oudie to accept a
serial
=
signal via the USB port is not LXNAV's issue. *How they wire up their own
c=
ables is not something you can expect them to document (try asking Apple
fo=
r the full schematics of their latest $3000 laptop!).

Either way, I have had good interactions with LXNAV in the past with some
f=
ruitful idea exchange (and some of it led to the first XCSoar driver for
th=
e V7!)- Hide quoted text -

- Show quoted text -

Sounds to me like Tim is the problem and not Uros - LXNAV always gave
me the absolute best service
of any glider equipment supplier - ever - regards, Woody

On Wednesday, November 28, 2012 12:10:23 PM UTC+1, rhwoody wrote:
Uros - LXNAV always gave
me the absolute best service
of any glider equipment supplier - ever - regards, Woody

I second this! LNNAV has been faster and more throughout than any other soaring equipment dealer i had to deal with so far.
For example:
* I have received beta firmwares for my V7 with changes I suggested (on the same day as the request!)
* I have received protocol documentation of the V7 without any hassle
* Questions are being answered at lighting speed
* Feedback is being implemented / considered

I work in IT and vendor support is a major issue for me in my daily business. LXNAV has cool equipment _and_ fantastic support. I will buy from them again.

Just my 2cents.
- Folken