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#31
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GPS loss of signal explanation
In rec.aviation.piloting Jay Honeck wrote:
I don't know why...I've never had a lick of trouble out of any of it. You are apparently among the blessed few who have not had problems (yet). May it ever be thus! Atlas has two Narco coms, a Narco DME, and two Narco GS/VORs. All work perfectly, all the time. I've not quite figured out where the anti-Narco sentiment come from, but it's almost as insidious as the anti-Microsoft attitudes out there. Actually, Jay, it is from those of us who have experienced multiple failures of Narco equipment, and been unable to get it repaired or replaced is a timely fashion... because Narco REFUSED to provide schematics and parts to the local avionics shop and INSISTED that the equipment be sent to Narco for repair, and then the equipment would come back MONTHS later with "no problem found", and the equipment won't even turn ON, so you can tell that they did not even attempt to fix the problem. It is those of us who have had BAD experience with Narco "customer service" (read SEVERE lack thereof), who will NEVER purchase Narco equipment again. It is us who had Terra equipment that needed service (and Narco bought Terra) and put it out of business. It is US who tell our FRIENDS to stay away from Narco, and tell our non-friends to purchase Narco. For the few of you with Narco equipment that have not had problems, may it always be well for you. You are the blessed few. Best regards, Jer/ "Flight instruction and mountain flying are my vocations!" -- Jer/ (Slash) Eberhard, Mountain Flying Aviation, LTD, Ft Collins, CO CELL 970 231-6325 EMAIL jeratfrii.com http://users.frii.com/jer/ C-206 N9513G, CFII Airplane&Glider FAA-DEN Aviation Safety Counselor CAP-CO Mission&Aircraft CheckPilot BM218 HAM N0FZD 240 Young Eagles! |
#32
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GPS loss of signal explanation
B A R R Y wrote:
Jay Honeck wrote: I've not quite figured out where the anti-Narco sentiment come from, but it's almost as insidious as the anti-Microsoft attitudes out there. I've had several $300 Narco auto-dimming EL displays fail. According to some very reputable local avionics businesses, Narco isn't easy to deal with. "Not easy to deal with" because Narco won't supply them parts or approved repair manuals. For the owner though, it is a pretty good deal except you aren't going to drop into a shop and have them fix it while you wait. Units sent to Narco for factory repair are brought up to the latest mod level and are 100% checked before they are returned to you. After the repair, the whole unit is warrantied for 90 days. If anything breaks on it during the warranty period (anything, not just the repair), they fix it at no additional cost. As an owner, you can take comfort in knowing it is fixed correctly, completely calibrated to factory spec, and brought up to the latest revision. The shop rate is, I believe, $105/hr, which is a little higher than most avionics shops, but they also generally fix it in fewer hours. You can also get the unit evaluated before it is repaired for a flat fee of (IIRC) $105, then if you decide to repair it, that evaluation fee is applied toward the repair. You also have the option of trading it in for another radio, although the trade-in terms are not all that generous. I haven't found the factory service to be hard to deal with at all as an owner. On the other hand, I've got some horrendous stories dealing with avionics shops that applied bandaid fixes to radios, and the warranty most shops I've dealt with offer covers only the repair that they did, and expires more or less as soon as your wheels leave the ground. From the avionics shop's perspective, yeah, Narco gave them a raw deal and is hard to deal with because they won't let the avionics shops service the radios. The Narco radios are not any worse than other radios of the same vintage. Face it, aircraft panels are a harsh environment for avionics, and after being in there for 20 years you are bound to have problems. Buying 20-30 year old used equipment, even if the seller tells you it is like "now" is a crap shoot. You can't blame the manufacturer for that. |
#33
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GPS loss of signal explanation
Ray Andraka wrote:
On the other hand, I've got some horrendous stories dealing with avionics shops that applied bandaid fixes to radios, and the warranty most shops I've dealt with offer covers only the repair that they did, and expires more or less as soon as your wheels leave the ground. From the avionics shop's perspective, yeah, Narco gave them a raw deal and is hard to deal with because they won't let the avionics shops service the radios. FWIW, one of the avionics shops I mention is good enough to have a popular "Flying" columnist 1300+ miles for a GPS installation. They don't do band-aids... G Every one of our failed EL displays was replaced by Narco's "factory service". We also had audio output issues were Narco returned the radios and blamed the panel and wiring. On both occasions, the radios WERE screwed up, and we paid Narco AGAIN to fix them. |
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