Been ripped by AS&S deceptive freight pricing???

Not *that* well said.

There's a lot to be said for taking personal responsibility, being
proactive, following up, and being persistent. All good stuff.

On the other hand, you shouldn't have to corner a business into good
customer service :-)

Eric

"Juan E Jimenez" wrote in message
et...
Well said.

"Incredible!" wrote in message
...
On Fri, 22 Aug 2003 10:30:50 -0400, "Ron Natalie"
wrote:

Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that
the EDM-800 I ordered would ship immediately. Now almost three weeks
later
I get a letter saying it will drop ship from JPI sometime at the end of
the month.

And it took you this long to realize that there was a problem? If I
had placed an expensive order at Oshkosh, I would have been on the
phone THE DAY I GOT BACK HOME to obtain a tracking number from Spruce.
If it turned out that the order had not been shipped immediately as
promised in Oshkosh, then Spruce would either ship it THAT DAY and
give me a tracking number or I would cancel the order and seek another
source. Given the tracking number, I would have gone to the UPS or
FEDEX website to check the progress of the delivery. This isn't rocket
science people.

Here's the point, for those who are slow to catch on, I would have
known THE DAY I RETURNED FROM OSHKOSH whether the promise made in
Oshkosh was kept. That it took you three weeks to gain that knowledge
speaks volumes about your naivete and inattention. Buy some clues
people and BE PROACTIVE with important orders.

Of course, just sitting around and making no inquiries for weeks does
give you the opportunity to go online and publicly bitch about "poor
service". I've ordered plenty from Spruce and I've NEVER received an
incomplete order that I DIDN'T KNOW ABOUT WHEN I PLACED THE ORDER. In
my opinion, you bitchers make your own trouble.

In this thread we have one person who is considering "action" against
Spruce because he thinks they should have charged $35 instead of $55
for shipping, another who is so stupid that he sat around twiddling
his thumbs for two and a half weeks before he realized that a promise
made at the Spruce booth in Oshkosh wasn't kept, and lastly, we have a
half-wit who claims he has never received a complete order from Spruce
in 20 years. IN MY OPINION, IDIOTS ONE AND ALL.

Oh yes, for those who take exception to the anonymous nature of this
post, I suggest you print up, fold it five ways, and...