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#1
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Interesting. When I was searching for a glider to order I could not get a response back from either Jonkers nor Binder even after repeated attempts.. Schleicher, Schempp, and even the former rep for Lange were all very prompt and responsive to questions and very helpful. As a former business owner, if a company cannot respond to inquiries to purchase, they certainly will not respond to lesser inquiries and it makes me wonder how they are organized and run. Just saying. Good luck with your new bird, and stay safe.
I contacted Jonkers last fall when trying to decide on a new glider. The factory AND the USA Sales Rep were very prompt and professional. I eventually went with Schleicher, but I had no reservations with my contact with Jonkers. Being a professional Buyer for 25 years and working with over 400 Sales Reps, in my opinion, they were excellent. Craig |
#2
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I had the opposite experience in the UK. I dropped a note to the UK/Europe dealer Andy Davis and basically got 24/7 replies to my emails/telephone calls asking hundreds of questions for weeks on end. I struggled to get anything out of the Schempp-Hirth agent and the Schleicher agent was OK. I guess they are very low volume sales and I imagine that a lot of the customers have already decided what they want before they get in touch so they aren't really selling they are just accepting orders. I know from Andy Davis that both M&D (JS's European partner for EASA certification and supplier of the jet turbine) and JS in SA are absolutely flat out so it's great to have a good agent to get information out of them.
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